Customer Service Representative I

Bank of Bird-in-Hand; Manheim (PA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) Plan

Life/STD/LTD Insurance

HSA & FSA

Job summary

Bank of Bird-in-Hand is seeking a Customer Service Representative to support walk-in customers with inquiries, deposits, and routine account requests. You will deliver outstanding service, explain bank products, and ensure accuracy in transactions.

The role emphasizes strong communication, data entry accuracy, and the ability to multi-task in a fast-paced environment while maintaining a focus on customer satisfaction.

Qualifications

• Banking experience preferred.
• 2+ years customer support experience preferred but not required.
• Strong verbal communication skills required.
• Familiarity with Microsoft Office Suite and basic computer skills for data entry and documentation.
• Experience with sales techniques or cross-selling/upselling advantageous.
• Ability to handle cash transactions accurately when applicable.
• Proven ability to multitask in a fast-paced environment with excellent typing skills.
• Demonstrated analytical skills for assessing customer needs and providing tailored solutions.

Responsibilities

• Assist walk-in customers with inquiries and provide accurate information about bank products and services.
• Process transactions and deposit accounts, and handle routine account-related requests (transfers, AFTs, stop payments).
• Provide outstanding customer service and resolve issues by collaborating with other bank departments as needed.

Skills

2+ years experience

Strong verbal communication

Data entry

Typing skills

Multitasking

Customer problem solving

Sales knowledge

Tools

Microsoft Office

Job description

We are seeking a dedicated and personable Customer Service Representative to join our Community Banking team. The ideal candidate will excel in providing exceptional customer support and client service to our walk-in customers through effective communication and problem-solving skills. This role involves engaging with customers to address inquiries, process transactions, and ensure overall customer satisfaction. The position offers an opportunity to develop your skills in a dynamic, fast-paced setting while contributing to the company's reputation for integrity, excellence, teamwork, and outstanding service.

As a Bank of Bird-in-Hand Customer Service Representative, you will interact regularly with our walk-in customers, responding promptly and professionally to in-person customer inquiries, providing accurate information about our Bank's products and services, and assisting customers with opening all types of deposit accounts. You\'ll also provide outstanding support as you assist customers with routine account-related requests such as funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check veri?cation requests by third parties. The ideal candidate will demonstrate excellent interpersonal and communication skills to foster positive relationships and assist in research and resolving customer problems by analyzing issues, working with other bank departments when necessary and offering appropriate solutions.

Experience

• Previous banking experience is strongly preferred.
• 2+ years prior customer support experience is preferred but not required.
• Strong verbal communication skills are required.
• Familiarity with Microsoft Office Suite and basic computer skills necessary for data entry and documentation
• Experience with sales techniques or cross-selling/upselling is advantageous.
• Ability to handle cash transactions accurately when applicable.
• Proven ability to multitask efficiently in a fast-paced environment with excellent typing skills.
• Demonstrated analysis skills for assessing customer needs and providing tailored solutions.

Benefits

Here at Bank of Bird-in-Hand, we have a comprehensive benefit package for those who qualify. Below are the range of benefits we offer to meet the needs of our employees:

• Competitive Medical, Dental, Vision Coverage
• 401(k) Retirement Plan
• Company Paid Life, STD, and LTD
• Health Savings Account (HSA) & Flexible Spending Account (FSA) options
• Paid Time Off (PTO), Volunteer Time Off (VTO), and Birthday PTO
• 12 Paid Holidays
• Tuition Reimbursement
• Company Events and Picnics

Equal Opportunity Employer

No employee or applicant for employment will be discriminated against because of race, color, religion, creed, sex, pregnancy, national origin, ancestry, age, physical or mental disability, genetic information, military, and/or veteran status, or any other Federal or State legally protected classes.