Customer Service Representative - Remote

Intelogix; Northern (KY); Hybrid; USD 21,000 - 25,000; Full time

Benefits offered by this job

Paid Training

Medical, Dental, and Vision Insurance

Paid Time Off

Employee Discounts

Full-time, non-seasonal

Career Advancement

Job summary

InteLogix is hiring for a remote, full-time customer support role paying $15/hr with paid training and benefits including health insurance, paid time off, and discounts. You will handle customer inquiries about utility services, document interactions, and collaborate across departments to resolve issues while delivering best-in-class service.

The role requires strong communication, problem-solving skills, and excellent attendance, with the ability to work weekends/holidays and operate from a

Qualifications

• Must be 18 years of age or older.
• High School Diploma or equivalent.
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal distractions and constant sedentary work.
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while delivering Best-In-Class Customer Experience over the phone.
• Superb attendance, so you can be there when our customers need us.

Responsibilities

• Successfully complete virtual paid training program which requires passing tests each week.
• Serve as the primary point of contact for customers who have questions about their utility service.
• Typical inquiries include starting or stopping service, billing questions, and payment assistance
• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
• Maintain a thorough understanding of products, services and policies to effectively assist customers
• Accurately document customer interactions and transactions across all tools/platforms
• Collaborate with other departments to resolve customer issues and escape complex problems as necessary
• Strive to exceed customer satisfaction goals and performance metrics
• Continuously seek opportunities to improve the customer experience and streamline processes
• Stay updated on product knowledge and industry trends to better assist customers
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

Education

High School Diploma or equivalent

Job description

Pay rate: $15/hr

Who we are: At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. Are you energetic, enthusiastic with an engaging personality? Are you driven to deliver effective results while providing excellent customer service? Do you have extraordinary communication skills?

What’s in it for YOU?

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement

Job Description Responsibilities:

• Successfully complete virtual paid training program which requires passing tests each week.
• Serve as the primary point of contact for customers who have questions about their utility service.
• Typical inquiries include starting or stopping service, billing questions, and payment assistance
• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
• Maintain a thorough understanding of products, services and policies to effectively assist customers
• Accurately document customer interactions and transactions across all tools/platforms
• Collaborate with other departments to resolve customer issues and escape complex problems as necessary
• Strive to exceed customer satisfaction goals and performance metrics
• Continuously seek opportunities to improve the customer experience and streamline processes
• Stay updated on product knowledge and industry trends to better assist customers
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

What We Look for in a Candidate:

• Must be 18 years of age or older
• High School Diploma or equivalent
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• Superb attendance, so you can be there when our customers need us

Work at home requirements:

• High speed internet with an ethernet connection to the router (no satellite or hotspot)
• 50 mbps download and 35 mbps upload speed
• WiFi must be turned off at all times
• Windows Updates must be current
• Private and distraction free home work space with the ability to close a door.

All job offers are contingent upon:

• Completion of drug screen
• Completion of background check
• Completion of providing 3 internet speed tests submitted at different times of day
• Completion of providing 3 photos of your work at home space

As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Our dedicated colleagues across 19 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. We are reimagining how people and organizations thrive.