Customer Service Representative (Call Center – Financial Services)

Russell Tobin; Columbus (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement savings plan

Life and disability insurance

Employee Assistance Program (EAP)

Job summary

Russell Tobin is seeking skilled customer service professionals for a fast-paced financial services call center in Columbus, OH. You will handle high-volume inbound calls, provide professional phone support, and assist clients with account access and app usage.

The role emphasizes meeting KPIs, strong communication, and problem-solving while delivering excellent customer experience. On-site work in a banking support environment offers growth in a performance-driven setting.

Qualifications

• Previous experience as a Customer Service Representative or Call Center Representative.
• Strong communication, problem-solving, and customer service skills.
• Ability to work under pressure and meet KPIs / performance metrics.
• Comfortable handling back-to-back calls in a high-volume environment.

Responsibilities

• Handle high-volume inbound calls related to customer accounts.
• Provide fast, accurate, and professional phone support while meeting KPIs.
• Assist clients with account access, mobile apps, and general customer inquiries.
• Resolve issues with a focus on customer satisfaction and experience.
• Perform data entry and document interactions in CRM systems.
• Multitask across multiple systems in a fast-paced call center environment.

Skills

Customer service

Communication skills

Problem solving

CRM systems

Multitasking

Call center experience

Tools

CRM software

Ticketing systems

Job description

Are you experienced in a call center, contact center, or customer support environment and ready to take your customer service skills to the next level? Russell Tobin is looking for driven and detail-oriented professionals to join a fast-paced financial services / banking support team. This is a great opportunity for candidates who thrive in high-volume inbound call environments and enjoy helping customers solve problems quickly and efficiently.

Key Responsibilities:

• Handle high-volume inbound calls related to customer accounts
• Provide fast, accurate, and professional phone support / client support while meeting KPIs
• Assist clients with account access, mobile apps, and general customer inquiries
• Resolve issues with a strong focus on customer satisfaction and customer experience
• Perform data entry and document interactions in CRM systems
• Multitask across multiple systems in a fast-paced call center / contact center environment

Qualifications:

• Previous experience as a Customer Service Representative, Call Center Representative,
• Strong communication, problem-solving, and customer service skills
• Ability to work under pressure and meet KPIs / performance metrics
• Comfortable handling back-to-back calls in a high-volume environment
• Detail-oriented, adaptable, and reliable

Nice to Have:

• Experience in financial services, banking, fintech, or technical support / help desk
• Familiarity with CRM systems, ticketing systems, or customer support tools

What We Offer

Pride Global offers eligible employees a comprehensive benefits package, including:

• Medical, dental, and vision coverage
• Supplemental insurance (accident, critical illness, and hospital indemnity)
• 401(k) retirement savings plan
• Life and disability insurance
• Employee Assistance Program (EAP)
• Legal support services
• Auto, home, and pet insurance options
• Employee discounts with preferred vendors

If you bring call center experience and are looking to grow in a fast-paced, performance-driven environment, we encourage you to apply!

More about us:

Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

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