Customer Service Representative

Russell Tobin; South Jordan (UT); Hybrid; USD 35,000 - 45,000; Full time

Benefits offered by this job

Comprehensive healthcare coverage

401(k)-retirement savings

Employee assistance program

Job summary

Russell Tobin is hiring a Customer Support Representative to join their team in South Jordan, Utah. In this role, you will handle incoming calls regarding service inquiries and provide support on financial products. This position requires excellent communication skills and the ability to work collaboratively. The role transitions from remote training to an in-office position, with hybrid work options available after six months. Competitive compensation and benefits are offered, including healthcare coverage and retirement savings plans.

Qualifications

• Preference for a College Degree or Previous Contact Center Experience.
• Highly professional, career-driven, and committed to delivering world-class service.
• Excellent communication skills and ability to work effectively in a team environment.
• Strong aptitude for multitasking and adjusting to fast-paced environments.

Responsibilities

• Address incoming phone calls with a high degree of accuracy and efficiency.
• Provide support on cash management products, online services, and general financial inquiries.
• Contribute to a fast-paced, team-oriented environment.
• Multi-task and adjust quickly to changes in a busy financial service center.

Skills

Excellent communication skills

Ability to work in a team environment

Strong aptitude for multitasking

Education

College Degree or Previous Contact Center Experience

Job description

Remote to Start: Kick off your journey with us from home! All classes and training sessions will be held remotely for 4-5 weeks.

In-Office Experience: Once training is complete, your role will transition to 5 days per week in the office, fostering collaboration, hands‑on experience, and strong team bonds.

Hybrid Work Flexibility: After 6 months of service, enjoy a hybrid schedule that balances in‑office and remote work—3 days in‑office and 2 days from home—for greater flexibility and convenience.

Preference Criteria:

• We prefer candidates with either a College Degree or Previous Contact Center Experience.

Position Description:

Join our Client as a Customer Support Representative where you'll handle incoming phone calls regarding various service inquiries. You'll respond with accuracy and efficiency, consistently meeting key department performance metrics. Functional support areas include cash management products, online services, and general account or financial‑related inquiries. Successful applicants will be highly professional, career‑driven, and committed to delivering world‑class service.

Key Responsibilities:

• Addressing incoming phone calls with a high degree of accuracy and efficiency.
• Providing support on cash management products, online services, and general financial inquiries.
• Contributing to a fast‑paced, team‑oriented environment.
• Multi‑tasking and adjusting quickly to changes in a busy financial service center.

Qualifications:

• Preference for a College Degree or Previous Contact Center Experience.
• Highly professional, career‑driven, and committed to delivering world‑class service.
• Excellent communication skills and ability to work effectively in a team environment.
• Strong aptitude for multitasking and adjusting to fast‑paced environments.

Why Join Us:

• Opportunity to work with a reputable financial institution.
• Dynamic and collaborative work environment.
• Competitive compensation package and opportunities for career advancement.

Be part of a team dedicated to delivering excellence in client service

Benefits:

PrideGlobal and its affiliates offer eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

PrideGlobal and its affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

PrideGlobal and its affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates:

Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.