Customer Service Representative

Russell Tobin; Tempe (AZ); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Life and disability insurance

Employee Assistance Program

Legal support services

Employee discounts

Job summary

Russell Tobin is seeking a highly motivated Candidate Support Administrator to help candidates successfully navigate Amazon's hiring process through inbound and outbound support, virtual pre-hire appointments, and issue resolution.

As the primary point of contact, you will communicate with candidates via phone, email, chat, and SMS, conduct virtual pre-hire appointments, and ensure onboarding requirements are met.

Qualifications

• Experience in customer service or support is preferred.
• Strong written and spoken communication skills are essential.
• Ability to multitask in a fast-paced environment.
• Attention to detail and data accuracy is required.
• Ability to work independently and as part of a team.

Responsibilities

• Serve as the primary point of contact for candidates throughout the Amazon hiring process.
• Provide support via phone, email, chat, and SMS communications.
• Conduct virtual pre-hire appointments and assist with onboarding requirements.
• Resolve candidate issues and technical barriers preventing progression.
• Manage escalations and referrals with urgency and professionalism.
• Deliver an exceptional candidate experience through effective communication and problem-solving.
• Perform administrative tasks and maintain accurate records.
• Manage daily tasks independently from start to finish.
• Contribute to continuous improvement initiatives within the hiring process.
• Support additional business needs as assigned.

Skills

Customer service

Communication skills

Multitasking

Problem solving

Data entry

Team collaboration

Education

High school diploma or GED

Tools

CRM software

MS Office / Google Workspace

Job description

Russell Tobin is seeking highly motivated and customer-focused professionals for a Candidate Support Administrator opportunity. This role is responsible for helping candidates successfully navigate Amazon's hiring process through inbound and outbound support, virtual pre-hire appointments, and issue resolution.

Key Responsibilities

• Serve as a primary point of contact for candidates throughout the Amazon hiring process
• Provide support via phone, email, chat, and SMS communications
• Conduct virtual pre-hire appointments and assist candidates with onboarding requirements
• Resolve candidate issues and technical barriers preventing progression through the hiring process
• Manage escalations and referrals with a high degree of urgency and professionalism
• Deliver an exceptional candidate experience through effective communication and problem-solving
• Perform administrative tasks and maintain accurate records
• Manage daily tasks independently from start to finish
• Contribute to continuous improvement initiatives within the hiring process
• Support additional business needs as assigned

Qualifications

• Previous customer service, call center, recruiting support, administrative, or candidate support experience preferred
• Strong verbal and written communication skills
• Ability to multitask and work in a fast-paced environment
• Excellent problem-solving and organizational abilities
• Comfortable handling inbound and outbound communications
• Strong attention to detail and data accuracy
• Ability to work independently and as part of a team
• Proficiency with computer systems and web-based applications
• High school diploma or GED required

What We Offer

Pride Global offers eligible employees a comprehensive benefits package, including:

• Medical, dental, and vision coverage
• Supplemental insurance (accident, critical illness, and hospital indemnity)
• 401(k) retirement savings plan
• Life and disability insurance
• Employee Assistance Program (EAP)
• Legal support services
• Auto, home, and pet insurance options
• Employee discounts with preferred vendors

More about us:

Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require accommodation during the application or interview process, please contact us.

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