Call Center Representative

Russell Tobin; Columbus (OH); On-site; USD 35,000 - 40,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement savings

Employee discounts

Job summary

Russell Tobin is seeking a Call Center Representative in Columbus, OH to handle incoming customer inquiries, provide accurate responses, and document interactions. The role requires good communication, problem solving, and organizational skills, with a focus on meeting performance metrics.

The position is a 6- to 12-month contract with potential for full-time conversion based on performance and business needs. Salary is $17–$19 per hour on a W2 basis, commensurate with experience.

Qualifications

• 6 months to 2 years of relevant experience; internships may be considered.
• Bachelor's degree in Business, Finance, Accounting, Economics, or a related field is preferred.
• Recent graduates are encouraged to apply.
• Experience or internship in banking, financial services, or customer support is highly preferred.
• Previous contact center experience is preferred.
• Strong communication, problem-solving, and organizational skills.
• Strong customer-service orientation and ability to maintain professionalism during customer interactions.
• Excellent attention to detail and commitment to accuracy.
• Ability to work efficiently in a fast-paced, team-oriented environment.
• Ability to meet established performance metrics and deadlines.
• Contract duration of 6-12 months with potential for full-time conversion based on performance and position availability.

Responsibilities

• Handle incoming calls related to customer inquiries and account support.
• Provide accurate and efficient responses while meeting established department performance metrics.
• Troubleshoot and resolve customer concerns while ensuring a positive customer experience.
• Maintain detailed and accurate records of customer interactions and transactions.
• Follow established procedures and workflows when addressing customer inquiries.
• Identify and escalate complex customer concerns to the appropriate team when necessary.
• Manage multiple customer interactions and priorities in a fast-paced, high-volume environment.
• Communicate professionally and effectively with customers throughout each interaction.

Skills

Communication

Problem solving

Organizational skills

Customer-service orientation

Attention to detail

Teamwork

Education

Bachelor's degree in Business/Finance/Accounting/Economics

Job description

Our client, a leading financial services organization, is looking to hire a Call Center Representative in Columbus, OH.

Pay Rate Range: $17-$19/hour W2, depending on experience

Responsibilities:

• Handle incoming calls related to customer inquiries and account support.


• Provide accurate and efficient responses while meeting established department performance metrics.


• Troubleshoot and resolve customer concerns while ensuring a positive customer experience.


• Maintain detailed and accurate records of customer interactions and transactions.


• Follow established procedures and workflows when addressing customer inquiries.


• Identify and escalate complex customer concerns to the appropriate team when necessary.


• Manage multiple customer interactions and priorities in a fast-paced, high-volume environment.


• Communicate professionally and effectively with customers throughout each interaction.

Requirements:

• 6 months to 2 years of relevant experience; internships may be considered.


• Bachelor's degree in Business, Finance, Accounting, Economics, or a related field is preferred.


• Recent graduates are encouraged to apply.


• Experience or internship in banking, financial services, or customer support is highly preferred.


• Previous contact center experience is preferred.


• Strong communication, problem-solving, and organizational skills.


• Strong customer-service orientation and ability to maintain professionalism during customer interactions.


• Excellent attention to detail and commitment to accuracy.


• Ability to work efficiently in a fast-paced, team-oriented environment.


• Ability to meet established performance metrics and deadlines.


• Contract duration of 6-12 months with potential for full-time conversion based on performance and position availability.

Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates**:** Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.