Call Center Representative

LHH; Hartford (CT); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401k Match

Competitive compensation and performance incentives

Career growth opportunities

Job summary

A financial services recruiting firm is seeking Inbound Call Center Representatives in Hartford, CT. You will handle customer inquiries, ensuring compliance with banking regulations while delivering exceptional service. The ideal candidate has over a year of experience in a call center environment, possesses strong communication skills, and thrives in a fast-paced setting. This role offers competitive compensation, performance incentives, and opportunities for career growth.

Qualifications

• 1+ year of experience in a call center, customer service, or financial services environment.
• Ability to navigate multiple systems while speaking with customers.
• Professional, dependable, and customer-focused.

Responsibilities

• Handle a high volume of inbound and/or outbound calls professionally.
• Assist customers with inquiries, transactions, and issue resolution.
• Document customer interactions and update account information accurately.

Skills

Strong verbal communication

Active listening skills

Attention to detail

Job description

We are seeking motivated and customer‑focused Inbound Call Center Representatives to support our client within the financial services/banking industry. This role is responsible for handling inbound and/or outbound customer interactions while delivering high‑quality service in a regulated environment.

Key Responsibilities

• Handle a high volume of inbound and/or outbound calls in a professional and courteous manner
• Assist customers with account inquiries, transactions, product information, and issue resolution
• Accurately document customer interactions and update account information in internal systems
• Adhere to all banking regulations, compliance standards, and data privacy requirements
• Meet or exceed performance metrics related to call quality, customer satisfaction, and productivity
• Escalate complex issues or concerns to supervisors as needed
• Maintain a strong understanding of products, services, and internal processes
• Provide an exceptional customer experience while representing the client’s brand

Qualifications

• 1+ year of experience in a call center, customer service, or financial services environment
• Strong verbal communication and active listening skills
• Ability to navigate multiple systems while speaking with customers
• High attention to detail and accuracy
• Comfortable working in a fast‑paced, performance‑driven environment
• Professional, dependable, and customer‑focused

What We Offer

• 401k Match
• Competitive compensation and performance incentives
• Career growth opportunities within a stable and growing organization

Equal Opportunity Employer/Veterans/Disabled

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