Member Outreach / Customer Service Representative $20

Ultimate Staffing; Costa Mesa (CA); Sur place; USD 23 000 - 32 000; Plein temps

Résumé du poste

Ultimate Staffing is seeking a Member Outreach / Customer Service Representative in Santa Ana to call health plan members from a provided list to schedule in-home health screenings for diabetes and general health risk assessments.

This in-office role requires outbound calling, excellent communication, and Spanish bilingual ability to engage members and overcome objections. Strong computer skills and teamwork are essential; a high school diploma is required and on-the-job training is provided.

Qualifications

• High school diploma or equivalent.
• Customer service or phone-based experience required.
• Prior healthcare customer support experience is a plus.
• Strong communication and objection-handling skills.
• Outgoing, friendly, and member-focused.
• Bilingual Spanish required.

Responsabilités

• Make outbound calls from a call list to schedule in-home health screenings.
• Explain the screening process and answer member questions.
• Overcome objections with professionalism and empathy.
• Verify and update member information in the system.
• Maintain accurate call notes and documentation.
• Work collaboratively with team members to meet scheduling goals.
• Follow all company policies, compliance standards, and confidentiality requirements.
• All calls are manual outbound (no auto-dialer).

Connaissances

Customer service

Phone-based experience

Communication skills

Teamwork

Formation

High school diploma or equivalent

Outils

Microsoft Office

Description du poste

Member Outreach / Customer Service Representative$20/hr * In-Office * Santa Ana Hours: 8:30 PM-5:30 PM

Position Overview This role focuses on making outbound phone calls to health plan members from a provided call list to schedule in-home health screenings for diabetes and general health risk assessments. Ideal for outgoing candidates with customer service or phone-based experience who are comfortable engaging members and overcoming objections.

Essential Duties

• Make outbound calls from a call list to schedule in-home health screenings.


• Explain the screening process and answer member questions.


• Overcome objections with professionalism and empathy.


• Verify and update member information in the system.


• Maintain accurate call notes and documentation.


• Work collaboratively with team members to meet scheduling goals.


• Follow all company policies, compliance standards, and confidentiality requirements.


• All calls are manual outbound (no auto-dialer).

Minimum Requirements

• High school diploma or equivalent.


• Customer service or phone-based experience required.


• Prior healthcare customer support experience is a plus.


• Strong communication and objection-handling skills.


• Comfortable working both independently and as part of a team.


• Proficient with computers and Microsoft Office.


• Outgoing, friendly, and member-focused.


• Bilingual Spanish.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.