Customer Service Representative (Bilingual)

Biogensys; Trenton (NJ); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Work from office

Business casual

Job summary

Biogensys seeks a Customer Service Representative (Bilingual) in Trenton, NJ. The role focuses on assisting participants and the public with navigating Division housing programs and services.

Ideal candidates have a bachelor’s degree or 4 years of housing program experience and are fluent in Spanish and English. This on-site position emphasizes customer service, detailed guidance, and up-to-date program knowledge.

Qualifications

• Bachelor's degree or 4 years of experience working in a housing program.
• Bilingual in Spanish and English to perform duties.

Responsibilities

• Assist program participants and the public in navigating all Division programs.
• Provide detailed information and guidance on housing programs offered by the Division.
• Explain housing services and programs and assist public and participants in seeking assistance.
• Maintain current knowledge of housing programs and related services to aid inquiries.
• Communicate effectively in Spanish and English to fulfill duties.

Skills

Bilingual Spanish/English

Customer service experience

Education

Bachelor's degree

4 years housing program experience

Job description

We are hiring a Customer Service Representative (Bilingual) for one of our clients in Trenton, NJ.

Job Description

• The Program Specialist Trainee serving as Customer Experience and Program Navigation Housing Specialist will serve to assist program participants and the general public in navigating all Division programs in a timely and efficient manner.
• They will provide detailed information and guidance to the public for the many different programs offered through the Division.
• These will include Housing Assistance, Contracting and Reporting, Eviction Prevention, Homelessness Prevention, Utility Assistance through our Lead Prevention, Weatherization, and Low-Income Housing Energy Assistance (LIHEAP) programs, Neighborhood Revitalization Tax Credit (NRTC) program, Community Services Block Grant (CSBG) program, Special Housing programs, Housing Production Unit programs and other programs.
• The Specialist provides accurate and current information on all housing services and programs and uses a comprehensive knowledge of housing programs and other supportive services to assist the public and participants on their quest to seek NJDCA housing program assistance.
• Bilingual in Spanish and English SPECIAL SKILL Applicants must be able to read, write, speak, understand, or communicate in Spanish and English sufficiently to perform the duties of this position.

Education Required

• Candidates must have a bachelor's degree or four years of experience working in a housing program.

Work Hours

• 1 hr Unpaid Lunch

Additional Information

• Work from the office
• Business casual

About Us

We are specialized in recruiting and deliver the best professional talent of industry and we are committed to deliver best experience for our clients and job seekers. With over two decades of experience in the recruitment industry, we proudly help you to find the next job that matches your professional skills. Our team understands your needs or requirement before starting the recruitment, that enables to find the high quality of talent with high success rate of talent delivery, keeps us continue to be the best in the industry. By responding to this job posting, you are consenting to receive text/SMS messages from us. Thank you.