Customer Service Representative (BDC) - Toyota and CDJR Service

Auburn Toyota Group; Auburn (CA); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Vision insurance

Paid vacation

Bonus plan

Job summary

Auburn Toyota in Auburn, CA is seeking a Service Representative to handle inbound and outbound calls, schedule appointments, and assist customers with recalls and inquiries. This in-person role emphasizes friendly, reliable service and adherence to company scripts.

The position requires working Saturdays, offers full-time hours, and provides benefits including medical, dental, vision, paid vacation and a 401(k) plan, with opportunities for advancement.

Qualifications

• 1 year customer service experience required
• Self-motivated with disciplined work habits
• Excellent oral communication skills
• Proficient computer skills and ability to learn company-specific software

Responsibilities

• Provide excellent customer service to the hundreds of customers who call each day
• Answer the phone in a timely manner
• Use company scripts to professionally answer phone calls and schedule appointments
• Make outbound calls to current customers to schedule upcoming appointments or notify them of recalls
• Establish and maintain customer relationships through outstanding customer service

Skills

Customer service

Oral communication

Independent work

Computer skills

Job description

Job Details: Job Location: Auburn, CA 95603, Salary Range: $16.90 - $17.00 Hourly, THIS POSITION REQUIRES WORKING ON SATURDAYS!

What is this job responsible for?

Answering service phone calls for Auburn Toyota and Auburn Chrysler Dodge Jeep Ram to help our customers make appointments, get estimates and assist with any other inquiries about their car!

What you’ll be doing

• Provide excellent customer service to the hundreds of customers who call each day!
• Answer the phone in a timely manner
• Use company scripts to professionally answer phone calls and schedule appointments
• Make outbound calls to our current customers to schedule upcoming appointments or notify them of recalls
• Establish and maintain customer relationships through outstanding customer service

Work perks

• Hourly pay plan plus a professional bonus plan
• Full-time job
• Benefits include medical, dental, vision, paid vacation and 401(k)
• Opportunities for advancement

We believe being a good business means being good to our community, our customers and our employees. We are committed to your professional development and will support your training and growth in the automotive field!

THIS POSITION REQUIRES WORKING ON SATURDAYS!

Auburn Toyota is an Equal Opportunity Employer.

Qualifications: What ideal qualifications would help someone to be successful?

• Self-motivated and disciplined work habits
• Enjoys working independently
• Proficient computer skills and ability to learn program specific to company.
• Excellent oral communication skills
• Ability to work in a fast-paced environment

The Custer Service Representative BDC Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $16.90. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit .

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Experience: Customer service: 1 year (Required)

Work Location: In person