Customer Service Rep - Onsite

Ultimate Staffing; New York (NY); Híbrido; USD 42 000 - 62 000; Tempo integral

Resumo da oferta

Ultimate Staffing is seeking a customer-focused professional to support our client base in a hybrid role across NYC, White Plains, Clayton, Chicago, or Coppell. The position requires Tuesday and Wednesday in-office presence and offers engagement with sales and support teams to resolve issues and improve products.

The ideal candidate has 1+ year of B2B service experience, strong communication, and the ability to quickly learn product details, analyze usage data, and manage multiple tasks with

Qualificações

• Minimum 1 year of B2B client/customer service experience.
• Ability to absorb product knowledge quickly and apply it to client needs.
• Strong analytical, organizational, time-management and multitasking skills.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).

Responsabilidades

• Assist in resolving intermediate technical issues and troubleshooting.
• Conduct intermediate product training sessions for customers.
• Monitor and analyze customer usage patterns.
• Document and communicate recurring customer feedback to the team.
• Collaborate with sales and support teams on customer issues.
• Identify and upscale critical customer issues.
• Recommend product/service improvements based on customer feedback.

Conhecimentos

Advanced Communication

Customer Relationship Management

Analytical Skills

Problem Solving

Product Knowledge

Training Skills

Project Management

Technical Proficiency

Descrição da oferta de emprego

Hybrid in either: NYC; White Plains, NY; Clayton, MO; Chicago, IL; or Coppell, TX-- location required on resume

Tuesday/Wednesday in office

Responsibilities

• Assist in resolving intermediate technical issues and troubleshooting.
• Conduct intermediate product training sessions for customers.
• Monitor and analyze customer usage patterns.
• Document and communicate recurring customer feedback to the team.
• Collaborate with sales and support teams on customer issues.
• Identify and upscale critical customer issues.
• Recommend product/service improvements based on customer feedback.

Skills

• Advanced Communication: Effective verbal and written communication skills.
• Customer Relationship Management: Skills to manage and nurture customer relationships.
• Analytical Skills: Use basic data to identify trends and insights.
• Problem Solving: Intermediate problem-solving capabilities for resolving customer issues.
• Product Knowledge: In-depth understanding of product features and benefits.
• Training Skills: Ability to convey information effectively during training sessions.
• Project Management: Basic project management skills to handle varied tasks.
• Technical Proficiency: Intermediate proficiency with CRM and other customer support software.

Assist customer-facing team to deliver prompt, convenient, and professional customer service to assigned clients. Assist team with back-end tasks, such as but not limited to, invoicing, sending data requests, and following up with clients. Proactively manage order process. A minimum of one year of business-to-business (B2B) client/customer service experience is highly preferred. Ability to absorb product knowledge quickly and process information to apply to client needs. Strong analytical stills, along with excellent organizational, time management, and multi-taking skills. Proficient with Microsoft Office Suit applications including Word, Excel, PowerPoint, and Outlook.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.