Customer Experience Representative

Talentify; Manchester (NH); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Health savings account

Dental insurance

Vision insurance

Flexible spending accounts

Life insurance

Retirement plan

Job summary

Talentify in Manchester, NH is seeking a Customer Experience Representative to support customers across phone, email, and chat channels. You will process orders, address shipping concerns, and assist with returns and repairs, coordinating with Sales, Operations and Logistics to ensure a smooth experience from inquiry to resolution.

You will keep CRM/ERP data accurate, provide timely updates, and help identify recurring issues for process improvements.

Qualifications

• High school diploma or GED is required.
• 2+ years in customer service or related roles preferred.
• Proficiency with Microsoft Office, including Excel.
• Experience with SAP, Salesforce, or other CRM/ERP systems preferred.
• Strong customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Provide customer support through phone, email, chat, and CRM systems.
• Process customer orders accurately and maintain documentation.
• Resolve order issues, shipping delays, product questions, and inquiries.
• Manage product returns and repair requests from start to finish.
• Provide customers with timely updates regarding orders and issues.
• Collaborate with Sales, Operations and Logistics to resolve concerns.
• Identify recurring issues and support process improvements.
• Maintain accurate records in CRM and ERP systems.

Skills

Customer service

Order management

Sales support

Communication

Problem-solving

Multitasking

Education

High school diploma or GED

Tools

SAP

Salesforce

Excel

Job description

Customer Experience Representative

Location: Manchester, NH 03109
Pay Rate: $26.00–$31.00/hour, based on experience
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Work Arrangement: Hybrid — Monday & Friday remote; Tuesday–Thursday onsite
Employment Type: Temp-to-Hire
Openings: 3 positions available

Overview

The Customer Experience Representative serves as the primary point of contact for customers, providing support with order processing, shipping concerns, product questions, returns, repairs, and general inquiries.

This position works closely with Sales, Operations, and Logistics to resolve customer issues, maintain accurate order information, and provide a smooth customer experience from initial inquiry through resolution.

Responsibilities

• Provide customer support through phone, email, chat, and CRM systems.
• Process customer orders accurately and maintain complete customer and order documentation.
• Resolve order issues, shipping delays, product questions, and general customer inquiries.
• Manage product returns and repair requests from initiation through completion.
• Provide customers with timely updates regarding orders, returns, repairs, and issue resolution.
• Collaborate with Sales, Operations, and Logistics teams to resolve customer concerns efficiently.
• Identify recurring customer issues and support process improvements.
• Maintain accurate records within CRM and ERP systems.

Qualifications

• High school diploma or GED required.
• 2+ years of customer service, order management, sales support, or related experience preferred.
• Proficiency with Microsoft Office required, including intermediate Excel skills.
• Experience with SAP, Salesforce, or other CRM/ERP systems preferred.
• Strong customer service and communication skills.
• Strong problem-solving and organizational abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and accuracy.

Benefits

• Health insurance.
• Health savings account.
• Dental insurance.
• Vision insurance.
• Flexible spending accounts.
• Life insurance.
• Retirement plan.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.