Customer Service Representative (3rd Shift)

S and G stores; Maumee (OH); On-site; USD 27,000 - 36,000; Full time

Job summary

S and G stores is seeking a dedicated shift supervisor to support the store manager and help run the store smoothly and legally. The role focuses on delivering excellent customer service, maintaining policy compliance, and driving sales while protecting assets.

The candidate will oversee daily operations during third shift, assist with merchandising, handle transactions with integrity, and ensure a safe, clean store environment for customers and staff alike.

Qualifications

• Retail experience / Customer Service Experience required
• Able to occasionally lift 50 pounds
• Able to frequently lift objects up to 10 pounds
• Able to stand for an entire shift
• Ability to periodically handle routine physical tasks such as climbing, squatting, kneeling, pushing and pulling
• Comfortable working in intermittent temperatures for short periods of time (in-store, outside, cooler)
• Available to work various shifts including weekends, evenings, and busy periods/holidays

Responsibilities

• Provide excellent customer service leadership to all customers.
• Acknowledge/Greet all customers that come into the store.
• Ensure that all company policies are being followed.
• Promote and maintain a clean and organized store appearance inside and out.
• Efficiently process both cash and card transactions with integrity.
• Ensure all merchandising and marketing programs are implemented properly, including maintaining plan-o-gram integrity and sign placement.
• Ensure foodservice products are fresh and appealing by rotating products appropriately and removing out-of-date products.
• Monitor store activities to ensure that transactions are taking place properly.
• Respond quickly to emergencies for the safety and security of customers and employees and notify appropriate individuals.

Skills

Retail experience

Customer service

Job description

Summary

Summary: Directly supports the store manager, making sure the store runs efficiently and follows all laws and policies. While also helping to maximize sales and maintain asset control.

3rd Shift Hours

3rd Shift Hours: 10:00pm-6:00am or 11:00pm-7:00am
NOTE: Hours worked during third shift may qualify for additional pay (Shift differential)

Responsibilities

• Provide excellent customer service leadership to all customers.
• Acknowledge/Greet all customers that come into the store.
• Ensure that all company policies are being followed.
• Promote and maintains a clean and organized store appearance inside and out.
• Efficiently process both cash and card transactions with integrity.
• Ensure all merchandising and marketing programs are implemented properly. Including maintaining plan-o-gram integrity and appropriate sign placement.
• Ensure foodservice products are fresh and appealing by rotating products appropriately and removing out-of-date products.
• Monitor store activities to ensure that transactions are taking place in the proper manner
• Respond quickly to all emergencies for the safety and security of customers and employees and notifying the appropriate individuals.

Requirements

• Retail experience / Customer Service Experience Required
• Able to occasionally lift 50 pounds.
• Able to frequently lift objects up to 10 pounds.
• Able to stand for an entire shift.
• Ability to periodically handle routine physical task such as climbing, squatting, kneeling, pushing, and/or pulling.
• Comfortable working in intermittent temperatures for short periods of time. e.g., in the store, outside, and in the cooler.
• Available to work carious shifts and days of the week as required by the retail environment, including weekends, evenings, and busy periods/holidays.

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