Customer Service Representative (3rd Shift)

S and G stores; Findlay (OH); On-site; USD 16,531 - 27,552; Full time

Job summary

S and G stores in Findlay, OH is seeking a 3rd Shift Supervisor to directly support the store manager and help run the store efficiently. The role focuses on maximizing sales, maintaining asset control, and ensuring compliance with all policies and laws.

Responsibilities include leading customer service, greeting customers, managing merchandising, rotating foodservice items, and handling cash/card transactions with integrity during the 10:00pm–6:00am or 11:00pm–7:00am shifts.

Qualifications

• Retail experience or customer service experience required.
• Able to occasionally lift up to 50 lb and frequently up to 10 lb.
• Able to stand for an entire shift and perform physical tasks.
• Available to work varied shifts, including weekends, evenings, and holidays.

Responsibilities

• Provide excellent customer service leadership to all customers.
• Acknowledge and greet customers entering the store.
• Ensure all company policies are followed.
• Promote a clean, organized store appearance inside and out.
• Process cash and card transactions with integrity.
• Implement merchandising and marketing programs and maintain plan-o-gram integrity.
• Rotate foodservice products to keep them fresh and appealing.
• Monitor store activities to ensure proper transactions.
• Respond quickly to emergencies and notify appropriate personnel.

Skills

Customer service

Leadership

Job description

Summary: Directly supports the store manager, making sure the store runs efficiently and follows all laws and policies. While also helping to maximize sales and maintain asset control.

3rd Shift Hours: 10:00pm-6:00am or 11:00pm-7:00am

Responsibilities

• Provide excellent customer service leadership to all customers.
• Acknowledge/Greet all customers that come into the store.
• Ensure that all company policies are being followed.
• Promote and maintains a clean and organized store appearance inside and out.
• Efficiently process both cash and card transactions with integrity.
• Ensure all merchandising and marketing programs are implemented properly, including maintaining plan-o-gram integrity and appropriate sign placement.
• Ensure foodservice products are fresh and appealing by rotating products appropriately and removing out-of-date products.
• Monitor store activities to ensure that transactions are taking place in the proper manner.
• Respond quickly to all emergencies for the safety and security of customers and employees and notifying the appropriate individuals.

Requirements

• Retail experience / Customer Service Experience Required
• Able to occasionally lift 50 pounds.
• Able to frequently lift objects up to 10 pounds.
• Able to stand for an entire shift.
• Ability to periodically handle routine physical tasks such as climbing, squatting, kneeling, pushing, and/or pulling.
• Comfortable working in intermittent temperatures for short periods of time (e.g., in the store, outside, and in the cooler).
• Available to work various shifts and days of the week as required by the retail environment, including weekends, evenings, and busy periods/holidays.