Customer Service Representative (3rd Shift)

S&G Stores; Albion Township (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

S&G Stores is seeking a Customer Service Representative in Albion Township, Michigan. The successful candidate will provide exceptional customer service, support store operations, and ensure compliance with policies. Responsibilities include monitoring transactions, promoting store cleanliness, and handling customer inquiries. Applicants should have retail experience and be able to perform physical tasks, as well as be available for various shifts, including weekends and holidays.

Qualifications

• Retail experience / Customer Service Experience Required.
• Able to frequently lift objects up to 10 pounds.
• Comfortable working in intermittent temperatures for short periods.

Responsibilities

• Provide excellent customer service leadership.
• Ensure compliance with company policies.
• Monitor store activities for proper transaction handling.

Skills

Retail experience

Customer Service Experience

Ability to lift 50 pounds

Ability to stand for an entire shift

Routine physical tasks handling

Job description

Overview

S&G is looking for talent to join our company. As a Customer Service Representative you would directly support the store manager, making sure the store runs efficiently and follows all laws and policies, while also helping to maximize sales and maintain asset control.

Responsibilities

• Provide excellent customer service leadership to all customers.
• Acknowledge and greet all customers that come into the store.
• Ensure that all company policies are being followed.
• Promote and maintain a clean and organized store appearance inside and out.
• Efficiently process both cash and card transactions with integrity.
• Ensure all merchandising and marketing programs are implemented properly, including maintaining plan-o-gram integrity and appropriate sign placement.
• Ensure foodservice products are fresh and appealing by rotating products appropriately and removing out-of-date products.
• Monitor store activities to ensure that transactions are taking place in the proper manner.
• Respond quickly to emergencies for the safety and security of customers and employees, and notify the appropriate individuals.

Requirements

• Retail experience / Customer Service Experience Required
• Able to occasionally lift 50 pounds.
• Able to frequently lift objects up to 10 pounds.
• Able to stand for an entire shift.
• Ability to periodically handle routine physical tasks such as climbing, squatting, kneeling, pushing, and/or pulling.
• Comfortable working in intermittent temperatures for short periods of time (e.g., in the store, outside, and in the cooler).
• Available to work various shifts and days of the week as required by the retail environment, including weekends, evenings, and busy periods/holidays.
• Retail experience is preferred.