Customer Service Representative (3rd Shift)

S&G Stores; Warren (MI); On-site; USD 17,000 - 25,000; Full time

Job summary

S&G Stores in Warren, MI is seeking a dedicated store supervisor to directly support the store manager, ensuring efficient operations, policy compliance, and customer service excellence during the third shift.

You will oversee cash and card transactions, merchandising, foodservice rotation, safety, and daily tasks, with a shift differential noted for the 10:00pm-6:00am or 11:00pm-7:00am hours. Availability for weekends and holidays is required.

Qualifications

• Retail experience or customer service experience is required.
• Ability to lift up to 50 pounds occasionally and stand for entire shifts.
• Able to perform routine physical tasks including climbing and kneeling.
• Willing to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Provide excellent customer service leadership to all customers.
• Greet customers and ensure store policies are followed.
• Promote a clean, organized store appearance.
• Process cash and card transactions with integrity.
• Maintain planogram integrity and proper signage.
• Rotate foodservice products to ensure freshness.
• Respond to emergencies to keep staff and customers safe.
• Monitor store activities to ensure proper transactions.

Skills

Retail experience

Customer service

Job description

Summary: Directly supports the store manager, making sure the store runs efficiently and follows all laws and policies. While also helping to maximize sales and maintain asset control.

3rd Shift Hours: 10:00pm-6:00am or 11:00pm-7:00am

NOTE: Hours worked during third shift may qualify for additional pay (Shift differential)

Responsibilities

• Provide excellent customer service leadership to all customers.
• Acknowledge/Greet all customers that come into the store.
• Ensure that all company policies are being followed.
• Promote and maintains a clean and organized store appearance inside and out.
• Efficiently process both cash and card transactions with integrity.
• Ensure all merchandising and marketing programs are implemented properly. Including maintaining plan-o-gram integrity and appropriate sign placement.
• Ensure foodservice products are fresh and appealing by rotating products appropriately and removing out-of-date products.
• Monitor store activities to ensure that transactions are taking place in the proper manner
• Respond quickly to all emergencies for the safety and security of customers and employees and notifying the appropriate individuals.

Requirements

• Retail experience / Customer Service Experience Required
• Able to occasionally lift 50 pounds.
• Able to frequently lift objects up to 10 pounds.
• Able to stand for an entire shift.
• Ability to periodically handle routine physical task such as climbing, squatting, kneeling, pushing, and/or pulling.
• Comfortable working in intermittent temperatures for short periods of time. e.g., in the store, outside, and in the cooler.
• Available to work carious shifts and days of the week as required by the retail environment, including weekends, evenings, and busy periods/holidays.

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