Customer Service Representative (1958)

Paycom; Monroe (LA); On-site; USD 19,000 - 22,000; Full time

Job summary

Avflight Monroe is seeking a Customer Service Representative in Monroe, LA. You will be the first point of contact for customers arriving at our facility, providing professional service and solutions to flight departments and high-profile clients.

Responsibilities include assisting with services like fuel, hangar space, catering, hotel accommodations and ground transportation, while processing transactions and balancing daily records. A high school diploma and basic computer skills are required.

Qualifications

• High school diploma or GED is required.
• Must be 18 years or older.
• Hotel/hospitality/customer service experience a plus.
• Must be able to operate a multi-line phone system, email, filing, faxing and computer skills including Microsoft products.
• Must lift 20lbs and carry up to 10lbs. Frequent sitting, standing, bending, reaching.
• Must pass background check, pre-employment drug test and obtain security clearance.
• Must have valid Driver’s license.

Responsibilities

• Provide superior customer service to crew members and passengers
• Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
• Resolve customer requests, questions and complaints regarding Avflight’s services or products
• Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets
• Perform other duties as assigned

Skills

Customer service

Multitasking

Communication skills

Organizational skills

Phone system experience

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Job Details: Job Location: Avflight Monroe - Monroe, LA 71203, Position Type: Full Time, Education Level: High School/GED Equivalent, Salary Range: $15.00 - $15.00 Hourly, Job Shift: Any, General Purpose of Job: The Customer Service Representative is the first point of contact for customers arriving at our facility. You will have the opportunity to interact with many large business’ flight departments and high profile clients. As a Customer Service Representative, you will provide customers with professional service and solutions.

Duties:

• Provide superior customer service to crew members and passengers
• Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
• Resolve customer requests, questions and complaints regarding Avflight’ s services or products
• Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets
• Perform other duties as assigned

Qualifications: Qualifications:

• High school diploma or GED
• Must be 18 years or older
• Hotel/hospitality/customer service experience a plus
• Must be comfortable learning how to answer multi-line phone system, email, filing, faxing and computer skills including Microsoft products
• Must be able to lift 20lbs and carry up to 10lbs. Frequent sitting, standing, bending, reaching
• Must pass background check, pre-employment drug test and obtain security clearance
• Must have valid Driver’s license

Competency/Behavioral Requirements:

• Must be available for holidays and weekends if needed
• Experience in aviation is a plus
• Must be a self-starter, be reliable, responsible, and dependable, and fulfill obligations
• Must have the ability to multitask; excellent communication and organizational skills.
• Be pleasant with others on the job and display a good-natured, cooperative attitude

EEO/AA