Customer Service Representative

AVFLIGHT CORPORATION; Salina (KS); On-site; USD 19,000 - 28,000; Full time

Job summary

AVFLIGHT CORPORATION in Salina, KS is seeking a Customer Service Representative for the second shift (2pm-10pm) with weekends on a rotating basis. You will greet and assist crew members and passengers, handle fuel, hangar space, catering, hotel accommodations, and ground transportation requests, ensuring professional service.

The role requires a high school diploma or GED, 18+ years of age, and comfort with MS Office and a multi-line phone system. Background check and drug test are required.

Qualifications

• High school diploma or GED.
• Must be 18 years or older.
• Hotel/hospitality or customer service experience a plus.
• Ability to learn multi-line phone system, email, filing and MS Office applications.

Responsibilities

• Provide superior customer service to crew members and passengers.
• Assist customers with services such as fuel, hangar space, catering, hotel accommodations, ground transportation.
• Resolve customer requests, questions and complaints regarding Avflight’s services or products.
• Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets.
• Perform other duties as assigned.

Skills

Communication

Phone handling

Microsoft Office

Customer service

Education

High school diploma/GED

Job description

Job Details
Job Location: Avflight Salina - Salina, KS 67401
Position Type: Full Time
Education Level: High School/GED Equivalent
Job Shift: Second Shift

General Purpose of Job: The Customer Service Representative is the first point of contact for customers arriving at our facility. You will have the opportunity to interact with many large business flight departments and high profile clients. As a Customer Service Representative, you will provide customers with professional service and solutions.

Must be able to work 2pm-10pm and weekends (every 3rd weekend off).

Duties

• Provide superior customer service to crew members and passengers
• Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
• Resolve customer requests, questions and complaints regarding Avflight’s services or products
• Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets
• Perform other duties as assigned

Qualifications

• High school diploma or GED
• Must be 18 years or older
• Hotel/hospitality/customer service experience a plus
• Must be comfortable learning how to answer multi-line phone system, email, filing, faxing and computer skills including Microsoft products
• Must be able to lift 20lbs and carry up to 10lbs. Frequent sitting, standing, bending, reaching
• Must pass background check, pre-employment drug test and obtain security clearance
• Must have valid Driver’s license

Competency/Behavioral Requirements

• Must be available for holidays and weekends if needed
• Experience in aviation is a plus
• Must be a self-starter, be reliable, responsible, and dependable, and fulfill obligations
• Must have the ability to multitask; excellent communication and organizational skills.
• Be pleasant with others on the job and display a good-natured, cooperative attitude

EEO/AA