Customer Service Representative (1957)

Paycom; Canton (OH); On-site; USD 28,000 - 36,000; Full time

Job summary

Avflight Akron-Canton in Canton, OH is seeking a Customer Service Representative to greet and assist aircraft crews and passengers with a range of services. You will be the first point of contact and ensure professional service and solutions at our facility.

The ideal candidate has strong communication skills, is comfortable with basic computer tasks and phone systems, and can work weekends/holidays as needed. A high school diploma or GED is required; aviation experience is a plus.

Qualifications

• High school diploma or GED required.
• Hospitality or customer service experience a plus.
• Able to learn multi-line phone system, email, filing, faxing and basic computer skills.

Responsibilities

• Provide superior customer service to crew members and passengers.
• Assist customers with services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
• Resolve customer requests, questions and complaints regarding Avflight's services or products.
• Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets.
• Perform other duties as assigned. Must be open to weekends and holidays.

Skills

Customer service

Multitasking

Communication

Microsoft Office

Phone handling

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Job Details: Job Location: Avflight Akron-Canton - Canton , OH 44720, Position Type: Full Time, Education Level: High School/GED Equivalent, Job Shift: Any, General Purpose of Job: The Customer Service Representative is the first point of contact for customers arriving at our facility. You will have the opportunity to interact with many large business' flight departments and high profile clients. As a Customer Service Representative, you will provide customers with professional service and solutions.

Duties

• Provide superior customer service to crew members and passengers
• Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
• Resolve customer requests, questions and complaints regarding Avflight' s services or products
• Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets
• Perform other duties as assigned

*must be open to working weekends and holidays

Qualifications

• High school diploma or GED
• Must be 18 years or older
• Hotel/hospitality/customer service experience a plus
• Must be comfortable learning how to answer multi-line phone system, email, filing, faxing and computer skills including Microsoft products
• Must be able to lift 20lbs and carry up to 10lbs. Frequent sitting, standing, bending, reaching
• Must pass background check, pre-employment drug test and obtain security clearance
• Must have valid Driver's license

Competency/Behavioral Requirements

• Must be available for holidays and weekends if needed
• Experience in aviation is a plus
• Must be a self-starter, be reliable, responsible, and dependable, and fulfill obligations
• Must have the ability to multitask; excellent communication and organizational skills.
• Be pleasant with others on the job and display a good-natured, cooperative attitude

EEO/AA