Customer Service Representative

AVFLIGHT CORPORATION; City of Rochester (NY); On-site; USD 22,000 - 26,000; Part time

Job summary

AVFLIGHT CORPORATION Rochester, NY is seeking a Part Time Customer Service Representative to be the first point of contact for customers arriving at our facility. You will interact with flight departments and high-profile clients, delivering professional service and solutions.

Responsibilities include providing superior customer service to crew members and passengers; assisting with fuel, hangar space, catering, hotel accommodations and ground transportation; processing sales transactions and

Qualifications

• High school diploma or GED required.
• Ability to learn multi-line phone system, email, filing and basic computer skills.

Responsibilities

• Provide superior customer service to crew members and passengers.
• Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
• Resolve customer requests, questions and complaints regarding Avflight’s services or products.
• Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets.
• Perform other duties as assigned.

Skills

Customer service

Multitasking

Communication

Phone system

Education

High School diploma or GED

Job description

Job Details

Job Location: Avflight Rochester - Rochester, NY 14624

Position Type: Part Time

Education Level: High School/GED Equivalent

Salary Range: $16.00 - $19.00 Hourly

Job Shift: Second Shift

General Purpose of Job

The Customer Service Representative is the first point of contact for customers arriving at our facility. You will have the opportunity to interact with many large business’ flight departments and high profile clients. As a Customer Service Representative, you will provide customers with professional service and solutions.

Duties

• Provide superior customer service to crew members and passengers
• Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
• Resolve customer requests, questions and complaints regarding Avflight’ s services or products
• Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets
• Perform other duties as assigned

Qualifications

• High school diploma or GED
• Must be 18 years or older
• Hotel/hospitality/customer service experience a plus
• Must be comfortable learning how to answer multi-line phone system, email, filing, faxing and computer skills including Microsoft products
• Must be able to lift 20lbs and carry up to 10lbs. Frequent sitting, standing, bending, reaching
• Must obtain security clearance
• Must have valid Driver’s license

Competency/Behavioral Requirements

• Must be available for holidays and weekends if needed
• Experience in aviation is a plus
• Must be a self-starter, be reliable, responsible, and dependable, and fulfill obligations
• Must have the ability to multitask; excellent communication and organizational skills.
• Be pleasant with others on the job and display a good-natured, cooperative attitude

EEO/AA

EEO/AA