Customer Service Representative (1898)

Avfuel Corp; City of Rochester (NY); On-site; USD 22,000 - 26,000; Part time

Job summary

Avflight Rochester is seeking a Customer Service Representative on a part-time basis for the second shift in Rochester, NY. You will be the first point of contact for customers arriving at our facility and will provide professional service and solutions to flight departments and high-profile clients.

The role requires a high school diploma or GED, the ability to operate a multi-line phone system, email, filing and basic Microsoft Office products, and a willingness to obtain security clearance.

Qualifications

• High school diploma or GED required.
• Must be 18 years or older.
• Hotel/hospitality/customer service experience a plus.
• Comfortable with multi-line phone system, email, filing, faxing and basic Microsoft products.

Responsibilities

• Provide superior customer service to crew members and passengers.
• Assist customers with services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
• Resolve customer requests, questions and complaints regarding Avflight’s services or products.
• Process sales transactions, balance daily inventory, fuel tickets and meter sheets.
• Perform other duties as assigned.

Skills

Customer service

Multitasking

Microsoft Office

Education

High School Diploma or GED

Tools

Multi-line phone system

Job description

Job Details

Job Location: Avflight Rochester - Rochester, NY 14624

Position Type: Part Time

Education Level: High School/GED Equivalent

Salary Range: $16.00 - $19.00 Hourly

Job Shift: Second Shift

General Purpose of Job

The Customer Service Representative is the first point of contact for customers arriving at our facility. You will have the opportunity to interact with many large business’ flight departments and high profile clients. As a Customer Service Representative, you will provide customers with professional service and solutions.

Duties

• Provide superior customer service to crew members and passengers
• Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
• Resolve customer requests, questions and complaints regarding Avflight’ s services or products
• Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets
• Perform other duties as assigned

Qualifications

• High school diploma or GED
• Must be 18 years or older
• Hotel/hospitality/customer service experience a plus
• Must be comfortable learning how to answer multi-line phone system, email, filing, faxing and computer skills including Microsoft products
• Must be able to lift 20lbs and carry up to 10lbs. Frequent sitting, standing, bending, reaching
• Must obtain security clearance
• Must have valid Driver’s license

Competency/Behavioral Requirements

• Must be available for holidays and weekends if needed
• Experience in aviation is a plus
• Must be a self-starter, be reliable, responsible, and dependable, and fulfill obligations
• Must have the ability to multitask; excellent communication and organizational skills.
• Be pleasant with others on the job and display a good-natured, cooperative attitude

EEO/AA

EEO/AA