Customer Service Representative - 10:30AM - 7:00PM

GPM Investments, LLC; Fredericksburg (VA); On-site; USD 21,000 - 29,000; Full time

Job summary

GPM Investments, LLC is hiring a Customer Service Representative to deliver friendly, professional support to customers and solve problems on every call.

The role emphasizes accurate record-keeping, effective communication, and a strong sense of ownership in resolving issues, with a pay rate of $18/hr and opportunities to grow in a fast-paced retail environment in Fredericksburg, VA. Experience with cash handling and basic office software is a plus.

Qualifications

• Minimum 1-2 years of inbound customer service experience.
• High school diploma or equivalent required.
• Bi-lingual (Spanish) is a plus.

Responsibilities

• Answer inbound calls courteously to meet department service goals.
• Maintain detailed customer records and record interactions.
• Resolve product or service issues by clarifying the problem and offering solutions.
• Utilize resources to minimize transfers and callbacks for one-call resolution.
• Communicate account status when it affects purchasing ability.
• Process customer payments as needed.

Skills

Customer service

Problem solving

Attention to detail

Communication

Bilingual Spanish

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Are you passionate about delivering exceptional customer experiences? We are seeking a detail-oriented and customer-focused Customer Service Representative to join our team. This role is ideal for someone who enjoys problem-solving, communicates clearly, and takes pride in providing accurate and professional support.

Pay Rate $18/hr

• Answers inbound calls, in a courteous and professional manner within the parameters of the guidelines established to meet or exceed the overall department goals of service levels.
• High level of attention to detail needed.
• Listens to the caller’s needs and responds as needed, using empathy, concern and appreciation for their business.
• Resolve product or service problems by clarifying the customer's issue/need; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Utilizes all available resources to resolve and respond to the customer’s needs, with the objective of minimizing call transfers or callbacks to provide a one-call solution.
• Maintains customer records by updating account information and recording all interactions with the caller, in the appropriate system, to document the history of communication with the customer.
• Communicates account status to the authorized caller if it is impacting the customer’s ability to purchase. Transfer to the Credit/Receivables department based on established guidelines.
• Obtain and process customer payments as needed.
• Performs additional duties as needed.
• Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Systems Knowledge,5
• Basic Office Equipment and Microsoft Office Product Knowledge.
• Minimum 1-2 years Customer Service Experience, taking inbound calls.
• High school diploma or equivalent.
• Bi-lingual (Spanish) is a plus

GPM Investments, LLC maintains a drug-free workplace