Customer Service Representative

Agent So Fearth; Charlotte (NC); On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

Paid training provided

Opportunities for career growth andAdv

Supportive and team-oriented work env.

Consistent full-time schedule

Job summary

Agent So Fearth is seeking a reliable and customer-focused Customer Service Representative to support client interactions, assist with inquiries, and ensure a positive customer experience. This position is ideal for someone who enjoys working with people and solving problems in a fast-paced, team-oriented environment.

Responsibilities include providing accurate information about services, assisting customers with requests, maintaining records, supporting administrative tasks, and collaborating

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Positive attitude with problem-solving mindset.
• Ability to multitask and stay organized in a fast-paced environment.
• Basic computer skills including email and data entry; CRM experience a plus.

Responsibilities

• Provide accurate information about services, campaigns, and promotions
• Assist customers with requests, concerns, and basic issue resolution
• Maintain detailed and accurate records of customer interactions
• Support the team with administrative and coordination tasks
• Collaborate with marketing and operations teams to ensure smooth service delivery
• Follow company guidelines and customer service standards

Skills

Communication skills

Interpersonal skills

Multitasking

Organization

Basic computer skills

Education

High school diploma

Tools

CRM systems

Data entry

Email

Job description

About the Role

We are seeking a reliable and customer-focused Customer Service Representative to support client interactions, assist with inquiries, and ensure a positive customer experience.

This position is ideal for someone who enjoys working with people, solving problems, and building communication skills in a fast-paced, team-oriented environment.

Key Responsibilities

• Provide accurate information about services, campaigns, and promotions


• Assist customers with requests, concerns, and basic issue resolution


• Maintain detailed and accurate records of customer interactions


• Support the team with administrative and coordination tasks


• Collaborate with marketing and operations teams to ensure smooth service delivery


• Follow company guidelines and customer service standards

Qualifications

• High school diploma or equivalent required


• Strong communication and interpersonal skills


• Positive attitude and problem-solving mindset


• Ability to multitask and stay organized in a fast-paced environment


• Basic computer skills (email, data entry, CRM systems)


• Previous customer service experience is a plus but not required

What We Offer

• Competitive pay: $17 - $27 per hour (based on experience)


• Paid training provided


• Opportunities for career growth and advancement


• Supportive and team-oriented work environment


• Consistent full-time schedule