Customer Care Representative (10am-7pm-Monday-Friday)

USA Hometown Experts; Montgomery (AL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Comprehensive benefits package

Paid holidays and vacation

Ongoing training

Job summary

USA Hometown Experts in Montgomery, Alabama is seeking a passionate Customer Care Representative dedicated to delivering exceptional customer service. You will handle inbound and outbound calls professionally, ensuring each interaction reflects our commitment to excellence.

Ideal candidates possess strong communication skills, experience in customer service or call centers, and a positive team player mindset. This position offers comprehensive benefits, ongoing training, and a supportive work environment.

Qualifications

• 1–2 years of customer service or call center experience.
• Strong verbal and written communication skills.
• Working knowledge of computers and software applications.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Schedule service calls and record important details.
• Communicate effectively with team members.
• Deliver world-class customer service and meet satisfaction goals.
• Maintain accurate job notes and database records.

Skills

Verbal communication

Written communication

Time management

Organizational skills

Customer service

Multitasking

Education

High School Diploma or GED

Tools

Business management software

Common software applications

Job description

Description

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you thrive in a fast‑paced environment where teamwork and communication are key?

Join our team as a Customer Care Representative and become a key part of our team’s customer experience, ensuring every interaction reflects our commitment to excellence.

Why Join Our Team

• Comprehensive benefits: 401(k), medical, dental, vision, life, AD&D, short- and long‑term disability, critical illness, accident, and hospital indemnity coverage
• Paid holidays and vacation
• Ongoing training to develop your skills and advance your career
• Supportive, team‑oriented culture built on integrity and accountability

What You’ll Do

• Handle inbound and outbound customer calls professionally and efficiently
• Schedule service calls and record important details accurately
• Communicate effectively with team members and management
• Deliver world‑class customer service and meet satisfaction goals
• Maintain accurate job notes and database records
• Manage multiple tasks in a fast‑paced environment
• Provide timely feedback to management
• Build productive relationships with customers and coworkers

What We’re Looking For

• High School Diploma or GED
• 1–2 years of customer service or call center experience
• Strong verbal and written communication skills
• Working knowledge of computers and software applications
• Familiarity with business management software tools (preferred)
• Excellent time management and organizational skills
• Ability to stay calm under pressure and make sound decisions
• Positive attitude and strong team player mindset

Ready to Join a Company That Values Service and Teamwork?

Apply today and start building a stable, rewarding career with our team — where your work truly makes a difference.