Customer Service Representative 1

Oldcastlebuildingenvelope; Battle Ground (WA); On-site; USD 27,552 - 29,618; Full time

Benefits offered by this job

Industry competitive benefits

PTO and holidays

Compensation for performance

Training for success

Job summary

Oldcastlebuildingenvelope is looking for a Customer Service Representative 1 in Battle Ground, WA. This role involves providing product/service information, processing orders, and resolving issues effectively.

Ideal candidates will demonstrate strong organizational skills, proficiency in MS Word and Excel, and the ability to communicate professionally. The pay range for this position is $20 — $21.50 USD, offering opportunities for raises and bonuses.

Qualifications

• Must have strong MS Word and Excel Office Skills.
• Organized with the ability to handle numerous projects and prioritize workload.
• Must be able to communicate effectively and professionally, both verbally and in writing.
• Ability to read and understand architectural drawings, specifications, and customer request for pricing.
• Self-starter with minimal supervision and solid memory retention.

Responsibilities

• Maintain a broad knowledge of clients, products, and services.
• Document customer interactions and transactions accurately.
• Process quotes and orders according to time constraints.
• Data entry for production orders.
• Communicate with customers regarding delivery dates.

Skills

Strong MS Word

Excel Office Skills

Organizational Skills

Effective Communication

Understanding of Architectural Drawings

Job description

What You’ll Get to Do

The Customer Service Representative 1 is focused on providing product/service information, processing orders, resolving issues, and reporting to the Customer Service Supervisor.

This role is perfect for an individual who has an attention to detail (safety, quality, efficiency), a strong work ethic/reliability, and is a problem solver. A vital member of the Customer Service Department, this is an opportunity to build a career with an industry leader.

Job responsibilities include:

• Maintain a broad knowledge of clients, products and services of the organization.
• Document customer interactions and transactions.
• Accurately process phoned, faxed and emailed quotes and orders in accordance with cut off times and other time constraints that may exist.
• Data entry of faxed, emailed, and phoned in orders for production.
• Communicate with customers to determine expected delivery date and time.
• Position is Monday-Friday, 8am-5pm.

What We Are Looking For

• Must have strong MS Word and Excel Office Skills.
• Organized with the ability to handle numerous projects and prioritize workload.
• Must be able to communicate effectively and professionally, both verbally and in writing.
• Ability to read and understand architectural drawings, specifications, and customer request for pricing.
• Self-starter with ability to work with minimal supervision with solid memory retention and focus.

Position Pay Range

$20 — $21.50 USD

What OBE Offers You

• Benefits that benefit you – industry competitive benefits at the lowest cost to the employee.
• Work-life balance – PTO and holidays, including floating holidays you can choose.
• Compensation that rewards your hard work – a pay-for-performance culture with potential for annual raises and bonuses.
• Training – we will equip you with the knowledge and skills you need to succeed.

OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.