Customer Service Representative

Oldcastlebuildingenvelope; Grand Prairie (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Industry competitive benefits

PTO and holidays

Potential for bonuses and annual raises

Training and skill development

Job summary

Oldcastlebuildingenvelope is seeking a detail-oriented Customer Service Representative to join their team in Grand Prairie, Texas. In this role, you will be responsible for providing essential product and service information, processing orders, and resolving customer issues efficiently.

The ideal candidate should possess strong MS Word and Excel skills, have excellent communication abilities, and demonstrate a solid work ethic. OBE offers competitive benefits and a pay-for-performance culture.

Qualifications

• Strong MS Word and Excel skills are required.
• Ability to communicate effectively and professionally, both verbally and in writing.
• Organized with project handling and prioritization skills.

Responsibilities

• Provide product and service information to customers.
• Process orders within deadlines and handle customer inquiries.
• Document transactions and maintain customer interactions.

Skills

MS Word Skills

Excel Skills

Organizational Skills

Effective Communication

Attention to Detail

Problem Solving

Job description

Come Join Us!

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.

Start your journey with OBE and help us build the future.

What You’ll Get to Do

The Customer Service Representative is focused on providing product/service information, processing orders, resolving issues, and reports to the Production Supervisor.

This role is perfect for an individual who has an attention to detail (safety, quality, efficiency) strong work ethic/reliability and is a problem solver. A vital member of the Customer Service Department, this is an opportunity to build a career with an industry leader.

Job responsibilities include:

• Maintain a broad knowledge of clients, products and services of the organization.
• Document customer interactions and transactions.
• Accurately process phoned, faxed and emailed quotes and orders in accordance with cut off times and other time constraints that may exist.
• Data entry of faxed, emailed, and phoned in orders for production.
• Communicate with customers to determine expected delivery date and time.

What We Are Looking For

• Must have a strong MS Word and Excel Office Skills.
• Organized with the ability to handle numerous projects and prioritize workload.
• Must be able to communicate effectively and professionally, both verbally and in writing.
• Ability to read and understand architectural drawings, specifications, and customer request for pricing.
• Self-starter with the ability to work with minimal supervision with solid memory retention and focus.

What OBE Offers You

• Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
• Work‑life balance – PTO and holidays, including floating holidays you can choose
• Compensation that rewards your hard work – A pay‑for‑performance culture with potential for annual raises and bonuses
• Training – We will equip you with the knowledge and skills you need to succeed

OBE Privacy Policy

OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.