Rep, Customer Service 1

Oldcastlebuildingenvelope; Warrenton (MO); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive benefits

Paid time off

Annual raises and bonuses

Training and development

Job summary

Oldcastlebuildingenvelope is seeking a Customer Service Representative in Warrenton, Missouri. The role focuses on providing product/service information, processing orders, and resolving customer issues. It’s suitable for detail-oriented individuals with a strong work ethic.

Responsibilities include maintaining product knowledge, documenting customer interactions, and communicating delivery expectations. The position offers work-life balance, competitive benefits, and the potential for bonuses.

Qualifications

• Strong MS Word and Excel Office Skills.
• Organized with the ability to handle numerous projects.
• Effective and professional communication skills.

Responsibilities

• Maintain knowledge of clients, products, and services.
• Document customer interactions and transactions.
• Accurately process quotes and orders.
• Data entry of customer orders.
• Communicate expected delivery dates with customers.

Skills

MS Word skills

Excel skills

Organizational skills

Communication skills

Attention to detail

Job description

What You’ll Get to Do

The Customer Service Representative is focused on providing product/service information, processing orders, resolving issues, and reports to the Customer Service Manager.

This role is perfect for an individual who has an attention to detail (safety, quality, efficiency) strong work ethic/reliability and is a problem solver. A vital member of the Customer Service Department, this is an opportunity to build a career with an industry leader.

Job responsibilities include:

• Maintain a broad knowledge of clients, products and services of the organization.
• Document customer interactions and transactions.
• Accurately process phoned, faxed and emailed quotes and orders in accordance with cut off times and other time constraints that may exist.
• Data entry of faxed, emailed, and phoned in orders for production.
• Communicate with customers to determine expected delivery date and time.
• Position is Monday-Friday, 8am-5pm

What We Are Looking For

• Strong MS Word and Excel Office Skills.
• Organized with the ability to handle numerous projects and prioritize workload.
• Must be able to communicate effectively and professionally, both verbally and in writing.
• Ability to read and understand architectural drawings, specifications, and customer request for pricing.
• Self-starter with the ability to work with minimal supervision with solid memory retention and focus.

What OBE Offers You

• Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
• Work-life balance – PTO and holidays, including floating holidays you can choose
• Compensation that rewards your hard work – a pay-for-performance culture with potential for annual raises and bonuses
• Training – we will equip you with the knowledge and skills you need to succeed

OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.