Customer Service Representative 1

Oldcastle BuildingEnvelope; Vancouver (WA); On-site; USD 27,552 - 29,618; Full time

Benefits offered by this job

Industry competitive benefits

PTO and holidays

Pay-for-performance culture

Job summary

Oldcastle BuildingEnvelope is seeking a Customer Service Representative 1 in Vancouver, WA. This role focuses on providing product information, processing orders, and resolving issues as part of the Customer Service Department.

The ideal candidate should possess strong communication skills, attention to detail, and the ability to work independently. The role offers a pay range of $20 - $21.50 per hour.

Qualifications

• Must have strong MS Word and Excel skills.
• Ability to handle numerous projects and prioritize workload.
• Experience in customer service preferred.

Responsibilities

• Maintain knowledge of clients, products, and services.
• Document customer interactions and transactions.
• Process orders accurately and timely.
• Communicate expected delivery dates with customers.
• Position is Monday-Friday, 8am-5pm.

Skills

Attention to detail

Problem-solving

MS Word

Excel

Organizational skills

Effective communication

Job description

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.

What You’ll Get to Do

The Customer Service Representative 1 is focused on providing product/service information, processing orders, resolving issues, and reports to the Customer Service Supervisor.
This role is perfect for an individual who has an attention to detail (safety, quality, efficiency) strong work ethic/reliability and is a problem solver. A vital member of the Customer Service Department, this is an opportunity to build a career with an industry leader.

Job Responsibilities

• Maintain a broad knowledge of clients, products and services of the organization.
• Document customer interactions and transactions.
• Accurately process phoned, faxed and emailed quotes and orders in accordance with cut off times and other time constraints that may exist.
• Data entry of faxed, emailed, and phoned in orders for production.
• Communicate with customers to determine expected delivery date and time.
• Position is Monday-Friday, 8am-5pm.

What We Are Looking For

• Must have a strong MS Word and Excel Office Skills.
• Organized with the ability to handle numerous projects and prioritize workload.
• Must be able to communicate effectively and professionally, both verbally and in writing.
• Ability to read and understand architectural drawings, specifications, and customer request for pricing.
• Self-starter with the ability to work with minimal supervision with solid memory retention and focus.

Position Pay Range: $20 USD - $21.50 USD

What OBE Offers You

• Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
• Work-life balance – PTO and holidays, including floating holidays you can choose
• Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
• Training – We will equip you with the knowledge and skills you need to succeed

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