Customer Service Representative

Oldcastle BuildingEnvelope; Cleveland (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Benefits package

PTO & holidays

Raises & bonuses

Training

Job summary

Oldcastle BuildingEnvelope is seeking a Customer Service Representative in the United States. You will provide product and service information, process orders, and resolve issues while reporting to the Customer Service Manager.

Excellent attention to detail, reliability, and problem-solving are essential to join our Customer Service Department. This role supports production coordination, interacts with sales and support teams, and involves some travel to manufacturing floors.

Qualifications

• At least 1 year of customer service experience in a customer-facing role.
• 1–2 years of experience in construction or manufacturing industry.
• Experience with AS400 or SAP preferred.
• Strong organizational and listening skills.
• Excellent written and verbal communication.
• Ability to work well in a team and independently.
• Ability to coordinate and prioritize work with deadlines.
• Strong attention to detail.
• Ability to read and communicate requirements in fractions.
• Ability to read, interpret, and understand drawings, blueprints and specifications.

Responsibilities

• Maintain broad knowledge of products and services.
• Document customer interactions and transactions.
• Data entry of orders for production from faxed, emailed, and phoned in.
• Coordinate between sales and production to meet customer expectations.
• Maintain good communication with product and support staff.
• Communicate with customers to determine delivery date and time.
• Coordinate and resolve product or service problems.
• Participate in educational opportunities to enhance knowledge of product and job skills.
• Adhere to safety policies and maintain regular attendance.
• Perform additional duties as assigned.

Skills

Organizational skills

Communication skills

Teamwork

Time management

Attention to detail

Reading fractions

Blueprint reading

Tools

AS400

SAP

Job description

Come Join Us! From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.

Start your journey with OBE and help us build the future.

The Customer Service Representative is focused on providing product/service information, processing orders, resolving issues, and reports to the Customer Service Manager. This role is perfect for an individual who has an attention to detail (safety, quality, efficiency) strong work ethic/reliability and is a problem solver. A vital member of the Customer Service Department, this is an opportunity to build a career with an industry leader.

Here’s What You’ll Get To Do

• Maintain broad knowledge of products and services of the organization
• Document customer interactions and transactions
• Data entry of faxed, emailed, and phoned in orders for production
• Coordinate between sales and production to meet customer expectations
• Maintain good communication channels with product and support staff
• Communicate withcustomers to determine expected delivery date and time.
• Coordinate and resolve product or service problems
• Participate in educational opportunities internally and externally to enhance knowledge of product and job skills
• Regular and predictable attendance, safely performing tasks and adherence to all safety policies and procedures are essential functions of the job.
• Any additional duties as assigned by management

What We’re Looking For

• A minimum of 1 year previous customer service experience in customer facing role
• A minimum of 1-2 years experience in construction or manufacturing industry in any setting
• Preferred experience with AS400, SAP
• Strong organizational and listening skills
• Strong attention to detail
• Great ability to work in a team environment and independently
• Coordinate and prioritize work with deadlines
• Excellent written and verbal communication skills
• Strong ability to read and communicate requirements in fractions
• Excellent ability to read, interpret, and understand drawings, blueprints and specifications
• Up to 10% of role involves working in a manufacturing floor environment

What OBE Offers You

• Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
• Work-life balance – PTO and holidays, including floating holidays you can choose
• Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
• Training – We will equip you with the knowledge and skills you need to succeed

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