Customer Service Representative

Oldcastle BuildingEnvelope; Grand Prairie (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive industry benefits

Work-life balance with PTO

Pay-for-performance culture

Training and development programs

Job summary

Oldcastle BuildingEnvelope in Grand Prairie, Texas is hiring a Customer Service Representative to provide product information and process orders. The ideal candidate will have strong MS Office skills and be able to communicate effectively with customers.

Responsibilities include maintaining client knowledge, documenting interactions, and efficiently processing orders. OBE offers competitive benefits, work-life balance, and opportunities for growth through training and performance rewards.

Qualifications

• Strong MS Word and Excel skills are required.
• Organized with the ability to handle multiple projects.
• Effective and professional communication skills, both verbal and written.

Responsibilities

• Maintain knowledge of clients, products, and services.
• Document customer interactions and transactions.
• Process quotes and orders efficiently according to deadlines.
• Perform data entry for production orders.
• Communicate expected delivery dates with customers.

Skills

MS Word and Excel skills

Organizational skills

Effective communication

Ability to read architectural drawings

Self-starter

Job description

Come Join Us! From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries.

Start your journey with OBE and help us build the future.

What You’ll Get to Do

The Customer Service Representative is focused on providing product/service information, processing orders, resolving issues, and reports to the Customer Service Manager. This role is perfect for an individual who has an attention to detail (safety, quality, efficiency) strong work ethic/reliability and is a problem solver. A vital member of the Customer Service Department, this is an opportunity to build a career with an industry leader.

Job responsibilities include

• Maintain a broad knowledge of clients, products and services of the organization.
• Document customer interactions and transactions.
• Accurately process phoned, faxed and emailed quotes and orders in accordance with cut off times and other time constraints that may exist.
• Data entry of faxed, emailed, and phoned in orders for production.
• Communicate with customers to determine expected delivery date and time.

What We Are Looking For

• Must have a strong MS Word and Excel Office Skills.
• Organized with the ability to handle numerous projects and prioritize workload.
• Must be able to communicate effectively and professionally, both verbally and in writing.
• Ability to read and understand architectural drawings, specifications, and customer request for pricing.
• Self-starter with the ability to work with minimal supervision with solid memory retention and focus.

What OBE Offers You

• Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
• Work-life balance – PTO and holidays, including floating holidays you can choose
• Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
• Training – We will equip you with the knowledge and skills you need to succeed

OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.