Customer Service Representative 1

Oldcastle BuildingEnvelope; Battle Ground (WA); On-site; USD 27,552 - 29,618; Full time

Benefits offered by this job

Competitive benefits

PTO and holidays

Pay-for-performance rewards

Training and skill development

Job summary

Oldcastle BuildingEnvelope is looking for a Customer Service Representative 1 in Battle Ground, Washington. In this role, you will provide product information, process orders, and resolve customer issues, all while maintaining attention to detail and strong communication skills.

This position runs Monday through Friday, from 8 AM to 5 PM, and offers a competitive pay range of $20 to $21.50 per hour, alongside benefits that promote work-life balance and professional growth.

Qualifications

• Strong MS Word and Excel Office skills.
• Ability to communicate effectively and professionally, both verbally and in writing.
• Organized with the ability to handle multiple projects and prioritize workload.

Responsibilities

• Provide product/service information and process orders.
• Document customer interactions and transactions.
• Accurately process orders in accordance with cut-off times.
• Communicate with customers to determine expected delivery dates.
• Maintain a broad knowledge of clients, products, and services.

Skills

MS Word

Excel skills

Organizational skills

Communication skills

Ability to read architectural drawings

Job description

Come Join Us!

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.

What You’ll Get to Do

The Customer Service Representative 1 is focused on providing product/service information, processing orders, resolving issues, and reports to the Customer Service Supervisor.

This role is perfect for an individual who has an attention to detail (safety, quality, efficiency) strong work ethic/reliability and is a problem solver. A vital member of the Customer Service Department, this is an opportunity to build a career with an industry leader.

Job responsibilities include

• Maintain a broad knowledge of clients, products and services of the organization.
• Document customer interactions and transactions.
• Accurately process phoned, faxed and emailed quotes and orders in accordance with cut off times and other time constraints that may exist.
• Data entry of faxed, emailed, and phoned in orders for production.
• Communicate with customers to determine expected delivery date and time.
• Position is Monday-Friday, 8am-5pm.

What We Are Looking For

• Must have strong MS Word and Excel Office Skills.
• Organized with the ability to handle numerous projects and prioritize workload.
• Must be able to communicate effectively and professionally, both verbally and in writing.
• Ability to read and understand architectural drawings, specifications, and customer request for pricing.
• Self‑starter with the ability to work with minimal supervision with solid memory retention and focus.

Position Pay Range: $20 USD – $21.50 USD.

What OBE Offers You

• Benefits that benefit you – industry competitive benefits at the lowest cost to the employee.
• Work‑life balance – PTO and holidays, including floating holidays you can choose.
• Compensation that rewards your hard work – a pay‑for‑performance culture with potential for annual raises and bonuses.
• Training – we will equip you with the knowledge and skills you need to succeed.

OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.