Customer Service Rep

Oldcastlebuildingenvelope; Elk Grove Village (IL); On-site; USD 27,552 - 31,133; Full time

Benefits offered by this job

Industry competitive benefits

Work-life balance – PTO and holidays

Pay-for-performance culture

Training and development

Job summary

Oldcastlebuildingenvelope is seeking a Customer Service Representative in Elk Grove Village, Illinois. The role involves providing product and service information, resolving issues, and processing orders efficiently.

Ideal candidates will have at least 1 year of customer service experience, strong problem-solving skills, and the ability to work in a fast-paced team environment. Competitive pay ranges from $20 to $22.60, with numerous employee benefits including PTO and performance-based rewards.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Minimum 1 year customer service experience.
• Computer experience, ability to accurately type numbers.
• Good problem-solving skills.
• Ability to work independently and prioritize work deadlines.
• Ability to work in fast-paced, team environment to meet required deadlines.

Responsibilities

• Maintain broad knowledge of clients, products and services of organization.
• Resolve product or service problems by clarifying customer’s complaint.
• Communicate with customers to determine expected delivery date and time.
• Enter and track orders in our AS400 system.
• Accurately process orders by data entry.

Skills

Customer service experience

Problem-solving skills

Computer skills

Ability to work independently

Ability to work in a team

Education

High school diploma or equivalent

Associate or bachelor’s degree (preferred)

Job description

What You'll Will Get To Do

The Customer Service Representative is focused on servicing customers by providing product and service information, resolving product and service problems, and processing orders. This position reports the Service Center Manager.

Job Responsibilities

• Maintain broad knowledge of clients, products and services of organization
• Resolve product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolution
• Communicate with customers to determine expected delivery date and time
• Enter and track orders in our AS400 system
• Accurately process phone, fax and email orders by data entry

Qualification Requirements

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• Minimum 1 year customer service experience
• Computer experience, ability to accurately type numbers
• Good problem-solving skills
• Ability to work independently and prioritize work deadlines
• Ability to work in fast paced, team environment to meet required deadlines

Position Pay Range: $20 - $22.60 USD

What OBEOffers You

• Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
• Work-life balance – PTO and holidays, including floating holidays you can choose
• Compensation that rewards your hard work – a pay-for-performance culture with potential for annual raises and bonuses
• Training – we will equip you with the knowledge and skills you need to succeed

OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.