Customer Service Representative I

Oldcastlebuildingenvelope; Indianapolis (IN); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

PTO & holidays

Performance raises & bonuses

Training

Job summary

Oldcastle BuildingEnvelope is seeking a Customer Service Representative I to support client interactions, document transactions, and accurately process quotes and orders. The role emphasizes attention to detail, reliability, and problem solving within a team that values safety and quality.

The position offers opportunities to grow within the Customer Service Department and contribute to a leading architectural glass and building products company.

Qualifications

• 1-2 years of prior customer service experience.
• Must have computer experience and accuracy in numeric input.
• Must have strong organizational and listening skills.
• Ability to read, understand, and communicate.
• Ability to work independently and prioritize work with deadlines; overtime when required.

Responsibilities

• Maintain a broad knowledge of clients, products and services of the organization.
• Document customer interactions and transactions.
• Accurately process phoned, faxed and emailed quotes and orders in accordance with cut-off times and other time constraints that may exist.
• Data entry of faxed, emailed, and phoned in orders for production.
• Communicate with customers to determine expected delivery date and time.

Skills

Customer service

Data entry

Communication

Organizational skills

Tools

MS Excel

Job description

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries.

Start your journey with OBE and help us build the future.

Customer Service Representative I

This role is focused on providing excellent customer service to clients of the organization. It involves documenting customer interactions and transactions, accurately processing quotes and orders through data entry, and providing a timely response to customer calls and reports to the Customer Service Manager.

This role is perfect for an individual who has an attention to detail (safety, quality, efficiency), a strong work ethic/reliability, and is a problem solver. A vital member of the Customer Service Department, this is an opportunity to build a career with an industry leader.

Job responsibilities include:

• Maintain a broad knowledge of clients, products and services of the organization.
• Document customer interactions and transactions.
• Accurately process phoned, faxed and emailed quotes and orders in accordance with cut‑off times and other time constraints that may exist.
• Data entry of faxed, emailed, and phoned in orders for production.
• Communicate with customers to determine expected delivery date and time.

What We Are Looking For

• Must have 1-2 years of prior customer service experience.
• Must have computer experience and accuracy in numeric input.
• Must have strong organizational and listening skills.
• Ability to read, understand, and communicate.
• Ability to work independently and prioritize work with deadlines; ability to work overtime when required.

What OBE Offers You

• Benefits that benefit you – industry competitive benefits at the lowest cost to the employee.
• Work‑life balance – PTO and holidays, including floating holidays you can choose.
• Compensation that rewards your hard work – a pay‑for‑performance culture with potential for annual raises and bonuses.
• Training – we will equip you with the knowledge and skills you need to succeed.

OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.