Medicare Support Specialist — Flexible Schedule

Staffmark Group; Winchester (KY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Paid holidays

Life, disability, and AD&D insurance

Employee assistance program

Flexible schedule

Paid training

Referral program

Job summary

Staffmark Group seeks a Customer Service Representative to handle inbound and outbound calls in a direct-hire role at Winchester, KY. The role supports Medicare/Medicaid beneficiaries, providing professional, courteous assistance in a fast-paced environment.

The position requires a high school diploma or GED, 3+ months of experience, and strong verbal/written communication. Training, flexible scheduling, and a comprehensive benefits package are offered.

Qualifications

• High school diploma or GED required.
• 3+ months of customer service experience preferred.
• Experience using computers, phone systems, and headsets preferred.
• Strong verbal and written communication skills.

Responsibilities

• Answer inbound and outbound customer service calls.
• Assist Medicare and Medicaid beneficiaries with benefit-related questions.
• Accurately enter and update information in company systems.
• Follow call scripts, policies, and compliance requirements.
• Escalate complex issues when necessary.
• Track call activity for reporting and auditing purposes.
• Participate in training sessions and team meetings.
• Maintain confidentiality and provide excellent customer service.

Skills

Verbal communication

Written communication

Customer service

Computer skills

Phone systems

Headsets

Bilingual (asset)

Education

High school diploma or GED

Additional customer service training

Tools

CRM software

Order processing systems

Job description

Staffmark Group seeks a Customer Service Representative to handle inbound and outbound calls in a direct-hire role at Winchester, KY. The role supports Medicare/Medicaid beneficiaries, providing professional, courteous assistance in a fast-paced environment.

The position requires a high school diploma or GED, 3+ months of experience, and strong verbal/written communication. Training, flexible scheduling, and a comprehensive benefits package are offered.