Onsite ACA Customer Service Rep: Meaningful Help & Training

Vitalizing Business Solutions, Inc.; Winchester (KY); On-site; USD 31,000 - 34,000; Full time

Job summary

StratBPO Call Center Winchester, Kentucky is seeking a Customer Service Representative (CSR) to assist individuals navigating ACA marketplace options. The position is onsite in Winchester, KY with day shifts and requires a High School diploma or GED.

You will handle inbound calls, explain enrollment steps clearly, and protect personal information while documenting caller interactions in the CRM. Training and coaching are provided to help you succeed.

Qualifications

• High school diploma or GED required and ability to read and understand policies.
• Strong listening skills and the ability to convey information clearly.
• Ability to work on-site in Winchester, KY with teamwork and empathy.
• Must complete CMS ACA Marketplace training and internal programs.

Responsibilities

• Provide compassionate customer support via inbound calls with patience and professionalism.
• Guide callers through Marketplace applications, enrollment, and eligibility questions.
• Resolve concerns and route complex issues to appropriate resources as needed.
• Protect confidential information and follow HIPAA where applicable.
• Document interactions accurately in the CRM and maintain records.

Skills

Active listening

Empathy

Clear communication

English fluency

Attention to detail

Education

High School Diploma or GED

Tools

CRM software

Multiple systems

Job description

StratBPO Call Center Winchester, Kentucky is seeking a Customer Service Representative (CSR) to assist individuals navigating ACA marketplace options. The position is onsite in Winchester, KY with day shifts and requires a High School diploma or GED.

You will handle inbound calls, explain enrollment steps clearly, and protect personal information while documenting caller interactions in the CRM. Training and coaching are provided to help you succeed.