Customer Service Representative

Motion; Wichita Falls (TX); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation/Holiday pay

Job summary

Motion Industries is seeking a Customer Service Representative for an on-site role in Wichita Falls, TX. You will accurately fulfill customer orders, enter orders, provide quotes, and handle calls with a focus on service and efficiency.

In this role, you will leverage strong communication, organization, and time-management skills to maintain inventory levels, coordinate shipping, and support Account Representatives. Attention to detail is essential for accuracy and customer satisfaction.

Qualifications

• High school diploma or GED required.
• 0-3 years of related experience.
• Reliable, organized with attention to detail.

Responsibilities

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk-in.
• Influences gross profit through negotiating sale and purchase prices within parameters.
• May adjust non-contract customer pricing to meet customer demands while maximizing profit.
• Builds customer relationships to drive repeat business and process improvements.
• Orders items to maintain appropriate inventory levels for customers.
• May place orders up to $5,000 per line and $10,000 per purchase order without approval.
• Sourcing products in branch, distribution center, or supplier inventory.
• Determines cost-effective shipping methods for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders and prepares orders for shipment.
• May handle customer returns.

Skills

Strong communication

Attention to detail

Multi-tasking

Computer skills

Education

High school diploma or GED

0-3 years related experience

Tools

Business systems

Job description

## Customer Service RepresentativeApply: On-Site: Wichita Falls, TX, USA: Full time: Posted Today: R26\\_0000031910**SUMMARY:**Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. **JOB DUTIES*** Responds to basic customer inquires regarding products, provides quotes, and handles* order entry.* Places customer orders via telephone, fax, email, electronic methods, or walk in (counter* sales).* Influences Motion Industries' gross profit through negotiating the sale price and purchase* price, within certain parameters.* May adjust non-contract customer pricing to meet the demands of the customer based on* competition, while maximizing the profit for Motion Industries.* Builds customer relationships to drive repeat business by relating to the customer and* drive process improvements.* Orders items to ensure appropriate inventory levels are maintained for customers.* May place orders without approval for orders up to $5,000 per line and $10,000 per* purchase order.* Responsible for sourcing products in branch inventory, distribution center inventory or* supplier inventory.* Determines the most cost effective shipping method for customer orders.* Partners with Account Representatives to ensure customer satisfaction.* Expedites backorders. May pull inventory and prepare order for shipment to customer.* May handle customer returns.* Performs other duties as assigned. **EDUCATION & EXPERIENCE**Typically requires a high school diploma or GED and zero (0) to three (3) years of relatedexperience or an equivalent combination. **KNOWLEDGE, SKILLS, ABILITIES*** Reliability, organization, and attention to detail required.* Strong communication skills including written, verbal, and listening.* Ability to multi-task and time management skills required.* Moderate computer skills, including information processing, communicating internally and* externally via email, using business systems and searching capabilities to find products* on the internet.* Product knowledge is preferred. **PHYSICAL DEMANDS:** **LICENSES & CERTIFICATIONS:** Excellent driving record preferred. All company vehiclesare subject to continuous video monitoring. **SUPERVISORY RESPONSIBILITY:** No Supervisory Responsibility **BUDGET RESPONSIBILITY:** No **COMPANY INFORMATION:**Motion Industries offers an excellent benefits package which includes options for healthcarecoverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay. DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.