Customer Service Representative

Motion; Mississippi; Hybrid; USD 32,000 - 44,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Vacation and holidays

Job summary

Motion Industries is seeking a Customer Service Representative for an on-site role in McComb, MS. The position handles order intake, quotes, and customer inquiries while supporting sales relationships and timely order processing.

Responsibilities include processing orders, coordinating shipping, and assisting customers with product information. This full-time role requires attention to detail and strong communication in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Zero to three years of related experience.
• Good written and verbal communication skills.

Responsibilities

• Respond to basic customer inquiries and provide quotes.
• Process orders via phone, fax, email, or in person.
• Maintain inventory awareness and assist with shipments and returns.

Skills

Communication

Order entry

Multi-tasking

Computer literacy

Education

HS diploma or GED

Tools

Business systems

Job description

## Customer Service RepresentativeApply: On-Site: Mccomb, MS, USA: Full time: Posted Today: R26\\_0000031088**SUMMARY:**Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. **JOB DUTIES*** Responds to basic customer inquires regarding products, provides quotes, and handles order entry.* Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).* Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.* May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.* Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.* Orders items to ensure appropriate inventory levels are maintained for customers.* May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.* Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.* Determines the most cost effective shipping method for customer orders.* Partners with Account Representatives to ensure customer satisfaction.* Expedites backorders. May pull inventory and prepare order for shipment to customer.* May handle customer returns.* Performs other duties as assigned. **EDUCATION & EXPERIENCE**Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination. **KNOWLEDGE, SKILLS, ABILITIES*** Reliability, organization, and attention to detail required.* Strong communication skills including written, verbal, and listening.* Ability to multi-task and time management skills required.* Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.* Product knowledge is preferred. **PHYSICAL DEMANDS:** **LICENSES & CERTIFICATIONS:** Excellent driving record preferred. All company vehicles are subject to continuous video monitoring. **SUPERVISORY RESPONSIBILITY:** No Supervisory Responsibility **BUDGET RESPONSIBILITY:** No **COMPANY INFORMATION:**Motion Industries offers an excellent benefits package which includes options for healthcarecoverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay. DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.