Customer Service Representative

Two Men and a Truck International Inc.; West Point (MS); On-site; USD 17,000 - 22,000; Full time

Job summary

TWO MEN AND A TRUCK is hiring a Customer Service Representative in West Point, MS. Base pay starts at $14/hour, plus a friendly, fast-paced team environment focused on customer satisfaction and reliable moving solutions.

The role emphasizes handling calls and online inquiries, recommending services, documenting estimates, and ensuring smooth scheduling and follow-up feedback with customers. A positive, multi-tasking attitude will help you thrive here.

Qualifications

• High school diploma or GED required; associate degree preferred.
• 1+ year of sales or customer service experience.
• Strong communication and listening skills.

Responsibilities

• Provide outstanding customer service on calls and online inquiries.
• Recommend moving services based on cost, availability, and customer specs.
• Input information into move software to provide estimates and schedule moves.
• Obtain customer feedback through follow-up calls and handle concerns.
• Prepare move-related paperwork and documents.
• All other duties as assigned.

Skills

Customer service

Sales

Communication

Data entry

Multitasking

Team player

Bilingual

Education

High School diploma or GED

Associate degree (preferred)

Job description

Position: Customer Service Representative

Location: West Point, MS

Job Id: 22937-A0760-2

# of Openings: 1

TWO MEN AND A TRUCK® is NOW HIRING enthusiastic, customer focused individuals! In this role, you will use your strategic selling skills and in-depth knowledge of company services to build relationships with our customers. This is a great role for those who are self-starting and enjoy a fast-paced work environment.

What We Offer

• Base pay of $14/hour
• Shift Information:Monday - Friday, 8:00am - 5:00pm

What You’ll Do

• Provide outstanding customer service on all calls and online inquiries
• Recommend moving services and products based on cost, availability, and customer specifications
• Input information into internal move software to provide accurate moving estimates and schedule moves
• Obtain customer feedback through follow-up calls, both during and after moves; calmly and professionally handle customer concerns
• Prepare move-related paperwork and documents
• All other duties as assigned

What We’re Looking For

• High school diploma or GED; Associate degree in a related field preferred
• At least 1 year of sales and/or customer service experience
• Excellent customer service skills: effective listening and communication
• Ability to multi-task and enter customer data into move software while on the phone
• Confidence to initiate customer contact and comfortable asking for the sale
• Willing to submit to pre-employment background check and drug screen
• Creative problem-solving skills
• Exceptional organization and time management skills
• Strong team player who works productively with a wide range of people and personalities
• Bilingual is a plus

This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK ® franchise located in West Point, MS.