Customer Service Representative

Carelinc Medical Equipment; West Branch (MI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Early access to wages via TapCheck

Competitive pay and benefits

Care-focused team culture

Job summary

CareLinc is seeking a Customer Service Representative to support a large base of customers and referral sources for Durable Medical Equipment. You will need empathy, patience, and strong problem-solving to resolve concerns while maintaining a positive attitude.

You will join a CARE-centered team, pass background checks, and uphold confidentiality, with opportunities to grow and contribute to a supportive, benefits-rich workplace.

Qualifications

• Excellent interpersonal and communication skills.
• A knack for problem-solving and making things easy to understand.
• A kind and helpful attitude (because we work with CARE!).
• A commitment to confidentiality, because trust is everything.

Responsibilities

• Service a large customer and referral base to fulfill Durable Medical Equipment needs.
• Demonstrate empathy and patience to resolve concerns with a positive attitude.
• Provide appropriate solutions for customers and referral sources.

Skills

Empathy

Problem-solving

Interpersonal skills

Background check readiness

Confidentiality

Job description

Side effects of working here may include: excessive caring, occasional high-fives, and full benefits.

What You’ll Do (Besides Being a Legend!)

The Customer Service Representative must be equipped with a skillset that demonstrates empathy, problem solving skills and the ability to provide appropriate solutions for customers and referral sources. The day-to-day functionality of this job involves servicing a large customer and referral base to fulfill Durable Medical Equipment needs. This individual must have patience and a willingness to go above and beyond to resolve customer / referral concerns while maintaining a positive attitude.

What You Bring to the Team!

• Excellent interpersonal and communication skills
• Able to pass background check as it pertains to the position.
• A knack for problem-solving and making things easy to understand.
• A kind and helpful attitude (because we work with CARE!).
• A commitment to confidentiality, because trust is everything.

At CareLinc, we follow our CARE Standards

• Community – We work together, help each other, and make every interaction positive.
• Accountability – We grow, learn from feedback, and focus on solutions, not problems.
• Relationships – We listen, assume positive intent, and build strong relationships.
• Empathetic – We understand and support each other, making sure our workplace feels welcoming and inclusive.

Why You’ll Love It Here!

• A team that values what you do.
• A supportive, fun, and friendly culture.
• Opportunities to grow and learn.
• Early access to your paycheck via TapCheck
• Competitive pay, great benefits, and a company that CARES about YOU!