Customer Service Representative

Hunter Super Techs - TurnPoint; Meridian Charter Township (MI); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Full benefits

Job summary

CareLinc is seeking a Customer Service Representative to support a large customer and referral base for Durable Medical Equipment needs. The role requires empathy, patience, and a talent for turning complex information into clear solutions.

You will represent CareLinc with a friendly, confidential, and professional demeanor, upholding CARE standards and ensuring customer satisfaction across interactions.

Qualifications

• The candidate must demonstrate empathy, problem-solving, and the ability to provide appropriate solutions for customers and referral sources.
• Patience and willingness to go above and beyond to resolve concerns while maintaining a positive attitude.
• Ability to pass a background check and maintain confidentiality.

Responsibilities

• Serve a large customer and referral base to fulfill Durable Medical Equipment needs.
• Provide empathetic and effective solutions to customer concerns.
• Maintain positive relationships with customers and referral sources.

Skills

Excellent interpersonal skills

Strong communication

Problem-solving

Confidentiality

Customer empathy

Background check clearance

Patient/customer care

Positive attitude

Job description

Side effects of working here may include: excessive caring, occasional high-fives, and full benefits.

What You’ll Do (Besides Being a Legend!)

The Customer Service Representative must be equipped with a skillset that demonstrates empathy, problem solving skills and the ability to provide appropriate solutions for customers and referral sources. The day-to-day functionality of this job involves servicing a large customer and referral base to fulfill Durable Medical Equipment needs. This individual must have patience and a willingness to go above and beyond to resolve customer / referral concerns while maintaining a positive attitude.

What You Bring to the Team!

• Excellent interpersonal and communication skills


• Ability to pass background check as it pertains to the position.


• A knack for problem-solving and making things easy to understand.


• A kind and helpful attitude (because we work with CARE!).


• A commitment to confidentiality, because trust is everything.

At CareLinc, we follow our CARE Standards, which means:

• Community – We work together, help each other, and make every interaction positive.


• Accountability – We grow, learn from feedback, and focus on solutions, not problems.


• Relationships – We listen, assume positive intent, and build strong relationships.


• Empathetic – We understand and support each other, making sure our workplace feels welcoming and inclusive.

Why You’ll Love It Here!

• A team that values what you do.


• A supportive, fun, and friendly culture.


• Opportunities to grow and learn.


• Early access to your paycheck via TapCheck


• Competitive pay, great benefits, and a company that CARES about YOU!