Customer Service Representative

Hunter Super Techs - TurnPoint; Midland (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

CareLinc in Michigan is seeking a Customer Service Representative to support a large patient and referral base for durable medical equipment. You will demonstrate empathy, resolve concerns, and provide clear solutions while maintaining a positive attitude.

This role emphasizes confidentiality and CARE values, with a welcoming, supportive team and opportunities to grow. A background check is required, and the workplace is dedicated to kindness, teamwork, and dependable service to every caller.

Qualifications

• Excellent interpersonal and communication skills.
• A knack for problem-solving and making things easy to understand.
• A kind and helpful attitude (because we work with CARE!).
• A commitment to confidentiality, because trust is everything.

Responsibilities

• The Customer Service Representative must be equipped with a skillset that demonstrates empathy, problem solving skills and the ability to provide appropriate solutions for customers and referral sources. The day-to-day functionality of this job involves servicing a large customer and referral base to fulfill Durable Medical Equipment needs.

Skills

Empathy

Problem solving

Communication skills

Patience

Job description

Side effects of working here may include: excessive caring, occasional high-fives, and full benefits.

What You’ll Do (Besides Being a Legend!)

The Customer Service Representative must be equipped with a skillset that demonstrates empathy, problem solving skills and the ability to provide appropriate solutions for customers and referral sources. The day-to-day functionality of this job involves servicing a large customer and referral base to fulfill Durable Medical Equipment needs. This individual must have patience and a willingness to go above and beyond to resolve customer / referral concerns while maintaining a positive attitude.

What You Bring to the Team!

Excellent interpersonal and communication skills

Able to pass background check as it pertains to the position.

A knack for problem-solving and making things easy to understand.

A kind and helpful attitude (because we work with CARE!).

A commitment to confidentiality, because trust is everything.

At CareLinc, we follow our CARE Standards, which means:

Community – We work together, help each other, and make every interaction positive.

Accountability – We grow, learn from feedback, and focus on solutions, not problems.

Relationships – We listen, assume positive intent, and build strong relationships.

Empathetic – We understand and support each other, making sure our workplace feels welcoming and inclusive.

Why You’ll Love It Here!

A team that values what you do.

A supportive, fun, and friendly culture.

Opportunities to grow and learn.

Early access to your paycheck via TapCheck

Competitive pay, great benefits, and a company that CARES about YOU!