Customer Service Representative

Carelinc Medical Equipment; Portage (MI); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Early access to your paycheck via Tap‑

Competitive pay and benefits

Job summary

CareLinc Medical Equipment in Portage, MI is seeking a Customer Service Representative to empathize with customers and referral sources while delivering durable medical equipment solutions with care.

You will service a large customer and referral base, resolve concerns with patience, maintain a positive attitude, and uphold our CARE standards to ensure every interaction is helpful and confidential. This role offers competitive pay and comprehensive benefits.

Qualifications

• Excellent interpersonal and communication skills.
• Able to pass background check as it pertains to the position.
• A knack for problem-solving and making things easy to understand.
• A kind and helpful attitude with confidentiality in mind.

Responsibilities

• Service a large customer and referral base to fulfill Durable Medical Equipment needs.
• Resolve customer/referral concerns with patience and a positive attitude.
• Maintain confidentiality and trust in all interactions.

Skills

Empathy

Problem solving

Communication

Job description

Side effects of working here may include: excessive caring, occasional high-fives, and full benefits.

What You'll Do (Besides Being a Legend!)

The Customer Service Representative must be equipped with a skillset that demonstrates empathy, problem solving skills and the ability to provide appropriate solutions for customers and referral sources. The day-to-day functionality of this job involves servicing a large customer and referral base to fulfill Durable Medical Equipment needs. This individual must have patience and a willingness to go above and beyond to resolve customer / referral concerns while maintaining a positive attitude.

What You'll Bring to the Team!

• Excellent interpersonal and communication skills
• Able to pass background check as it pertains to the position.
• A knack for problem-solving and making things easy to understand.
• A kind and helpful attitude (because we work with CARE!)
• A commitment to confidentiality, because trust is everything.

At CareLinc, we follow our CARE Standards, which means:

• Community – We work together, help each other, and make every interaction positive.
• Accountability – We grow, learn from feedback, and focus on solutions, not problems.
• Relationships – We listen, assume positive intent, and build strong relationships.
• Empathetic – We understand and support each other, making sure our workplace feels welcoming and inclusive.

Why You'll Love It Here!

• A team that values what you do.
• A supportive, fun, and friendly culture.
• Opportunities to grow and learn.
• Early access to your paycheck via TapCheck
• Competitive pay, great benefits, and a company that CARES about YOU!