Customer Service Representative

Hunter Super Techs - TurnPoint; Livonia (MI); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Early paycheck via TapCheck

Competitive pay

Great benefits

Supportive culture

Job summary

CareLinc is seeking a Customer Service Representative to support a broad customer and referral base for Durable Medical Equipment. The role requires empathy, strong problem-solving, and a willingness to go above and beyond to ensure satisfaction while upholding confidentiality and trust.

Ideal candidates bring exceptional communication, patience, and a friendly, helpful attitude. You will be part of a CARES-driven team that values relationships and positive interactions every day.

Qualifications

• Empathy and problem-solving skills to resolve customer/referral concerns.
• Patience and a positive attitude in a fast-paced setting.
• Ability to pass background check and maintain confidentiality.

Responsibilities

• Service a large customer and referral base to fulfill Durable Medical Equipment needs.
• Resolve customer/referral concerns with a positive, helpful approach.
• Maintain patient and referral privacy and integrity in all interactions.

Skills

Excellent interpersonal skills

Excellent communication skills

Patience

Problem-solving

Confidentiality

Kind and helpful attitude

Background check clearance

Job description

Side effects of working here may include: excessive caring, occasional high-fives, and full benefits.

What You’ll Do (Besides Being a Legend!)

The Customer Service Representative must be equipped with a skillset that demonstrates empathy, problem solving skills and the ability to provide appropriate solutions for customers and referral sources. The day-to-day functionality of this job involves servicing a large customer and referral base to fulfill Durable Medical Equipment needs. This individual must have patience and a willingness to go above and beyond to resolve customer / referral concerns while maintaining a positive attitude.

What You Bring to the Team!

Excellent interpersonal and communication skills

Able to pass background check as it pertains to the position.

A knack for problem-solving and making things easy to understand.

A kind and helpful attitude (because we work with CARE!)

A commitment to confidentiality, because trust is everything.

At CareLinc, we follow our CARE Standards, which means:

Community – We work together, help each other, and make every interaction positive.

Accountability – We grow, learn from feedback, and focus on solutions, not problems.

Relationships – We listen, assume positive intent, and build strong relationships.

Empathetic – We understand and support each other, making sure our workplace feels welcoming and inclusive.

Why You’ll Love It Here!

A team that values what you do.

A supportive, fun, and friendly culture.

Opportunities to grow and learn.

Early access to your paycheck via TapCheck

Competitive pay, great benefits, and a company that CARES about YOU!