Customer Service Representative

Hunter Super Techs - TurnPoint; Hillsdale (MI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Early access to paycheck (TapCheck)

Competitive pay and benefits

Job summary

CareLinc is seeking a Customer Service Representative who can demonstrate empathy, problem solving, and the ability to provide appropriate solutions for customers and referral sources. The role focuses on servicing a large customer and referral base to fulfill Durable Medical Equipment needs.

You’ll work with a CARE-minded team, value confidentiality, build relationships, and maintain a positive attitude while delivering excellent service and support.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to pass background check.
• A knack for problem-solving and making things easy to understand.
• A kind and helpful attitude and confidentiality.
• Willingness to work with CARE standards and values.

Responsibilities

• The representative services a large customer and referral base to fulfill Durable Medical Equipment needs.
• Demonstrates empathy and resolves customer concerns with a positive attitude.

Skills

Excellent interpersonal skills

Excellent communication skills

Patience

Problem-solving

Confidentiality

Job description

Side effects of working here may include: excessive caring, occasional high-fives, and full benefits.

What You’ll Do (Besides Being a Legend!)

The Customer Service Representative must be equipped with a skillset that demonstrates empathy, problem solving skills and the ability to provide appropriate solutions for customers and referral sources. The day-to-day functionality of this job involves servicing a large customer and referral base to fulfill Durable Medical Equipment needs. This individual must have patience and a willingness to go above and beyond to resolve customer / referral concerns while maintaining a positive attitude.

What You Bring to the Team!

• Excellent interpersonal and communication skills


• Ability to pass background check as it pertains to the position.


• A knack for problem-solving and making things easy to understand.


• A kind and helpful attitude (because we work with CARE!).


• A commitment to confidentiality, because trust is everything.

At CareLinc, we follow our CARE Standards, which means:

• Community – We work together, help each other, and make every interaction positive.


• Accountability – We grow, learn from feedback, and focus on solutions, not problems.


• Relationships – We listen, assume positive intent, and build strong relationships.


• Empathetic – We understand and support each other, making sure our workplace feels welcoming and inclusive.

Why You’ll Love It Here!

• A team that values what you do.


• A supportive, fun, and friendly culture.


• Opportunities to grow and learn.


• Early access to your paycheck via TapCheck


• Competitive pay, great benefits, and a company that CARES about YOU!