Customer Service Representative

The Shield Co Management, LLC; Washington (District of Columbia); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Weekly pay

Paid sick and vacation time

Comprehensive benefits package

401(k) with match

Job summary

The Shield Co Management, LLC is seeking an Additional Services Technician who will provide specialized pest control and home protection services. You will perform tasks like termite treatments and mosquito control while ensuring high-quality customer service.

The ideal candidate will have customer service experience, be 21 years or older, and possess a valid driver’s license. This full-time position offers a comprehensive benefits package including paid vacation, sick time, and opportunities for additional compensation.

Qualifications

• 1+ years of customer service experience required.
• Must be 21 years of age or older.
• Possess a valid driver’s license and have 3+ years of driving history.

Responsibilities

• Perform specialized pest control services including termite control and mosquito treatments.
• Deliver exceptional customer service and address customer questions.
• Maintain accurate records using company technology and systems.

Skills

Customer service experience

Mechanical aptitude

Operational knowledge of power tools

Job description

12011 Guilford Road Suite 102 North, DC, Maryland 20701

Position Summary

The Additional Services Technician provides specialized pest control and home protection services, including termite treatments, mosquito control, insulation installation, exclusion work, and other pest management solutions. This role combines hands‑on service delivery with exceptional customer care, ensuring high‑quality results, accurate documentation, and safe, efficient operations.

Responsibilities

• Perform specialized pest control services, including termite control, mosquito treatments, insulation installation, exclusion work, and other additional service offerings.
• Complete initial indoor and outdoor pest control applications for new customers with a focus on quality, thoroughness, and attention to detail.
• Deliver exceptional customer service by explaining treatment plans, service features, and benefits while addressing customer questions and concerns.
• Follow assigned service routes and schedules, coordinating effectively with office staff and management to ensure efficient service delivery.
• Maintain accurate and organized customer, service, and appointment records using company technology and systems.
• Inspect and maintain company vehicles, equipment, and personal protective gear to ensure safe and effective operations.
• Promote customer satisfaction by consistently delivering high‑quality service and adhering to company standards and procedures.

Qualifications and Requirements

• 1+ years of customer service experience required, with mechanical aptitude and familiarity with construction‑related tasks, including operating ladders and power tools safely and effectively.
• Must be 21 years of age or older.
• Possess a valid driver’s license and have 3+ consecutive years of driving history, as driving a company vehicle is an essential function of the role.
• Earn and maintain state‑required training and pest control licensing if applicable (provided).

Physical Demands and Working Requirements

The position requires the ability to lift up to 50 pounds, with occasional heavier lifting; clear vision for both close and distant tasks, adjustable focus; ability to stand for long periods, perform physical tasks, and manage repetitive motions. Exposure to pesticides, chemicals, pests, mold, allergens, and structural hazards; safety gear required. Moderate noise level. Reasonable accommodations may be provided to assist individuals with disabilities in performing these essential functions.

Benefits

• Hourly base pay of $18.00 plus additional compensation opportunities.
• Weekly pay—get paid every Friday.
• Paid sick and vacation time along with 10 company‑paid holidays.
• Comprehensive benefits package including medical, dental, and vision options.
• 401(k) with a competitive match.
• Access to the Employee Assistance Program (EAP).
• Discounted pest control services for employees and their friends and family.

Equal Opportunity Employer

EcoShield is an equal opportunity employer, committed to diversity and inclusion. We make employment decisions based on merit and business needs, without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Americans with Disabilities Act (ADA): The Shield Co. Management, LLC is committed to providing reasonable accommodations to qualified individuals with disabilities during both the hiring process and throughout employment, in accordance with applicable laws.