Customer Service Representative

ICR Services; Warren (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

A customer service company in Warren, Michigan is seeking a Customer Service Representative. The role involves communicating with customers and responding to inquiries in a timely manner. Responsibilities include preparing customer quotes, resolving issues, and facilitating communication among various departments. The ideal candidate must have a High School Diploma or GED, a service-oriented attitude, and the ability to multi-task in a fast-paced environment. Valid driver’s license and reliable transportation are also required.

Qualifications

• Must have valid driver's license and reliable transportation.
• Ability to multi-task in a fast-paced work environment.

Responsibilities

• Prepare, enter, verify, document and expedite customer quotes.
• Respond to emails promptly and ensure resolution of concerns.
• Work with internal customers to facilitate customer issues.
• Answer incoming phone calls courteously.

Skills

Multi-tasking

Customer service orientation

Strong communication

Education

High School Diploma or GED

Job description

Overview

We are currently seeking a Customer Service Representative. This position is a key communicator for internal and external customers. This position is responsible for quoting, approving, reviewing, and routing customer inquiries and responding appropriately in a timely manner.

Responsibilities

• Prepare, enter, verify, document, coordinate and expedite customer quotes, expectation repairs, and purchase orders efficiently.
• Respond to emails promptly, prioritize, investigate, and ensure resolution.
• Work with internal customers (Sales, Equipment Repair, Engineering, S/R) to properly facilitate customer issues and concerns.
• Answer incoming phone calls courteously, providing proper follow-through to completion.

Qualifications & Requirements

• High School Diploma or GED
• Ability to multi-task in a fast-paced work environment
• Service oriented with friendly demeanor
• Must have valid driver’s license and reliable transportation