Customer Service Representative

QUALITY EQUIPMENT DISTRIBUTORS; Pasadena (TX); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Competitive Compensation

Career Growth Opportunities

Job summary

A leading distribution company in Pasadena, Texas, is looking for a Customer Service Representative to enhance their team. The successful candidate will handle a high volume of calls and emails, ensuring customer needs are met efficiently. Responsibilities include managing account relationships, data entry for order processing, and utilizing best practices in customer service to foster strong client relationships. Ideal candidates should possess excellent communication skills and proficiency in computer applications like Excel and Word. This role offers opportunities for career growth.

Qualifications

• High school diploma or GED required.
• Exceptional written and verbal communication skills needed.
• Previous experience in distribution or sales preferred.

Responsibilities

• Receive a high volume of inbound calls and emails.
• Manage existing account relationships through daily communication.
• Assist with coordination of trade shows.

Skills

Communication skills

Attention to detail

Customer service techniques

Time management

Computer proficiency

Education

High school diploma/GED

Tools

Excel

Word

Job description

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Benefits/Perks
• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

• Receive a high volume of inbound calls and emails
• Manage existing account relationships through regular, daily communication and interaction with other team members
• Data entry for order processing
• Work closely with various departments to manage product/rental availability and service lead times
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Assist with development of new business opportunities and customers
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Daily quote and order follow up with vendors and customers by phone or via email
• Assist with coordination of and occasionally attend trade shows

Qualifications

• High school diploma/GED
• Previous experience in distribution/technical sales or non-destructive sales in a similar role is preferred but not required
• Strong attention to detail
• Exceptional written and verbal communication skills
• Excellent computer skills with proficiency in Excel or Word
• Ability to work well under pressure, multi-task and self manage
• Highly organized with the ability to prioritize projects and manage time effectively