Customer Service Rep

Ultimate Staffing; Irvine (CA); On-site; USD 21,593 - 30,754; Full time

Job summary

Ultimate Staffing, Irvine, CA, is hiring a Customer Service Representative for a full-time, temp-to-hire role in a busy call center. You will handle inbound and outbound calls, assist customers with questions and orders, and document information accurately.

The position is onsite, Monday–Friday, 8:00 AM–5:00 PM, with full training, supportive leadership, and a clear path for advancement. Pay is $19/hour, eligible for monthly commission once permanent.

Qualifications

• HS Diploma required; Associate's degree preferred.
• Passion for helping others and supporting customers.
• Reliable, punctual, and committed to excellent attendance.

Responsibilities

• Manage inbound and outbound customer calls in a friendly, professional manner.
• Assist customers with questions, orders, and account inquiries.
• Accurately document information and follow up as needed.
• Meet or exceed performance metrics and call quality standards.
• Work collaboratively with your team to ensure excellent customer experiences.
• Take part in ongoing training and coaching to develop your skills.

Skills

Customer service

Punctuality

Communication skills

Education

HS Diploma

Associate's degree

Tools

CRM software

Office software

Job description

Customer Service Representative | Temp-to-Hire | Irvine, CA | M-F 8:00am-5:00pm

Kickstart a Long-Term Career in Customer Service

Are you someone who enjoys helping others and wants to turn that passion into a career? Ultimate Staffing is partnering with an Irvine-based office hiring Customer Service Representatives to join their growing Customer Support call center.

This is a full-time, temp-to-hire position with long-term potential - perfect for anyone eager to start or grow their customer service career. You'll receive full training, supportive leadership, and a clear path for advancement.

Location

Fully onsite in Irvine, CA 92618

Job Type

Temp-to-Hire

Schedule

8:00 AM to 5:00 PM, Monday - Friday

Pay: $19/hr; elligible for monthly commission once permanent

Responsibilities

• Manage inbound and outbound customer calls in a friendly, professional manner
• Assist customers with questions, orders, and account inquiries
• Accurately document information and follow up as needed
• Meet or exceed performance metrics and call quality standards
• Work collaboratively with your team to ensure excellent customer experiences
• Take part in ongoing training and coaching to develop your skills

Qualifications

• HS Diploma required; Associate's degree preferred
• Passion for helping others and supporting customers
• Reliable, punctual, and committed to excellent attendance
• Great communicator with a positive attitude and willingness to learn
• Comfortable using computers and navigating multiple systems at once

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.