Customer Service Representative

Ultimate Staffing Services; Vista (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

Ultimate Staffing is seeking a Customer Service Representative in Vista, California to join their client’s team. You will handle inquiries across channels and maintain accurate customer records to ensure satisfaction.

Ideal candidates have at least 2 years in customer service or call center roles, a High School diploma or GED, and strong communication and organizational skills. Proficiency with Word, Excel, and Outlook is preferred.

Qualifications

• 2+ years of experience in a customer service or call center role.
• High School diploma or GED required.
• Strong communication, planning, and organizational skills.
• Proficient in Microsoft Word, Excel, and Outlook.

Responsibilities

• Responding promptly to customer inquiries through various communication channels.
• Assisting customers with questions and concerns to ensure their satisfaction.
• Maintaining accurate and updated customer records in the system.
• Collaborating with other team members to ensure smooth operations.
• Adapting to different customer situations and finding appropriate solutions.
• Ensuring all customer interactions align with the company's standards and policies.
• Providing feedback on customer interactions to improve the overall customer service process.
• Maintaining a professional and polite attitude when interacting with customers.

Skills

Strong communication, planning, and

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Customer Service Representative (JN -082026-428960) Vista, California

Salary: USD20 - USD25 per hour

Ultimate Staffing is actively seeking an experienced Customer Service Representative to join their client’s team in California. This is a fantastic opportunity for individuals who thrive in a dynamic environment and are passionate about delivering exceptional customer service.

Responsibilities:

• Responding promptly to customer inquiries through various communication channels.


• Assisting customers with questions and concerns to ensure their satisfaction.


• Maintaining accurate and updated customer records in the system.


• Collaborating with other team members to ensure smooth operations.


• Adapting to different customer situations and finding appropriate solutions.


• Ensuring all customer interactions align with the company's standards and policies.


• Providing feedback on customer interactions to improve the overall customer service process.


• Maintaining a professional and polite attitude when interacting with customers.

Requirements:

• 2+ years of experience in a customer service or call center role.


• High School diploma or GED required.


• Strong communication, planning, and organizational skills.


• Proficient in Microsoft Word, Excel, and Outlook.

Work Hours:

8:00 AM – 5:00 PM, Monday – Friday

Pay:

• Competitive pay range of $20 - $25 per hour.