Customer Service Representative

DBS Staffing Services, Inc.; Virginia Beach (VA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Job summary

DBS Staffing Services, Inc. is seeking a Customer Service Representative in Virginia Beach. You will be the main contact for customers and orders, assisting via phone, email, and in-person interactions.

Responsibilities include inquiries handling, data entry, and resolving issues to ensure a positive customer experience. The role requires a high school diploma and strong communication skills. Proficiency in Excel and a typing speed of 50+ wpm are required.

Qualifications

• High school diploma or equivalent required.
• Experience in office customer service or data entry preferred.
• Strong communication skills, written and verbal.

Responsibilities

• Handle inquiries and orders via phone, email, and chat with professionalism.
• Provide accurate information about products, services and processes.
• Enter customer order data into the system and Excel.
• Resolve issues promptly and follow up for satisfaction.
• Collaborate with teammates to improve customer experience.

Skills

Excellent communication

Follow instructions

Problem solving

Independent work

Interpersonal skills

Desire to learn

Typing 50+ wpm

Education

High school diploma

Tools

Excel

Job description

DBS Staffing Services, Inc. is seeking a Customer Service Representative to join one of our client companies located in an industrial park near the Little Creek-Fort Story Base in Virginia Beach. As a staffing agency, we specialize in connecting qualified candidates with roles that align with their skills and experience. In this position, you will act as the main contact for customers and their orders, offering assistance through phone, email, and in-person interactions. Your responsibilities will include addressing inquiries, resolving issues, ensuring a professional and positive customer experience, and providing support in the office whenever needed.

Key Responsibilities

• Handle incoming customer inquiries and orders via phone, email, and chat with professionalism and courtesy.
• Provide accurate information to customers regarding products, services, and processes.
• Entering customer order data into the company's system and Excel.
• Resolve customer complaints and issues in a timely and efficient manner.
• Follow up with customers to ensure satisfaction and gather feedback.
• Collaborate with other team members to enhance customer experience.

Schedule

• The working hours are Monday to Friday, from 8 AM to 5 PM, with Fridays ending at 4 PM.

Requirements

• High school diploma or equivalent required.
• Prior experience in office customer service, call center operations, or data entry is preferred.
• Excellent communication skills, both written and verbal.
• Ability to follow instructions effectively and engage in critical thinking to solve problems.
• Strong problem-solving abilities and the capacity to work independently.
• Fundamental computer skills proficiency, and a 50+ wpm typing speed.
• Excellent interpersonal skills coupled with a positive mindset, a desire to acquire new knowledge, and a commitment to personal growth within the organization.

Benefits

The hourly pay ranges from $19/hr to $22/hr, based on the candidate's experience. Pay is weekly on Fridays.

Our client is eager to help you establish a long-term career with their team.

They encourage growth and development for individuals of all genders, fostering a fantastic work environment.